- Report: #642001
Complaint Review: Stateway Auto Transport - BUFFALO GROVE Illinois
Reported By:
Laura -
BUFFALO GROVE, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Stateway Auto Transport
784 CLOHESEY DR BUFFALO GROVE, 60089 Illinois, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Stateway Auto Transport CROOKS & LIARS! Untrustworthy and Undependable BUFFALO GROVE, Illinois
My vehicle was picked up almost 3 weeks late. Calls were rarely returned. No one is ever available by phone. I think Rebecca is the only person who actually works there. I originally spoke to Anthony. After my car was not picked up as requested, he stated that he was working out routing. I tried to plan and allow myself plenty of time to have the car transported, so I gave Stateway an additional week to pick up the vehicle as a courtesy. It was still not picked up. I had to pay to have my car stored, hoping someday it would get transported. I finally spoke to Rebecca a week later after leaving many messages that were not returned. She told me that I was on an easy route. Within 2 days, the vehicle was picked up and transported. It was stated in writing that a refund for my deposit would be made within 5 business days due to the fact that I had to pay additional storage, I was almost 2 weeks without a vehicle due to their negligence and I placed a deposit to have my vehicle picked by a certain date and it was well beyond that date that job was actually done. As of today, almost 10 days later, the refund has still not been credited and no one will return my call.
Dont count on getting your car back or picked up on time. The driver they used, Nate was amazing. He kept in communication with me, even when his truck blew a tire and was going to be late. He was my only peace through this entire situation. I ended up paying $165 more than I planed to Stateway, just to get my car back. They are untrustworthy, undependable crooks and liars! I would strongly advise against using this company.
Dont count on getting your car back or picked up on time. The driver they used, Nate was amazing. He kept in communication with me, even when his truck blew a tire and was going to be late. He was my only peace through this entire situation. I ended up paying $165 more than I planed to Stateway, just to get my car back. They are untrustworthy, undependable crooks and liars! I would strongly advise against using this company.
1 Updates & Rebuttals
Stateway Auto Transport
Buffalo Grove,Illinois,
United States of America
New Management Software
#2REBUTTAL Owner of company
Thu, February 24, 2011
My name is Michael Lowell and I am the owner of Stateway Auto Transport. We have been in business since 1992 and in that time have earned a shining reputation for being honest, reliable and cost efficient. Stateway has amazing positive feedback on many review sites and we have a 5 star rating on TransportReviews.com (the nations largest transportation review site) out of 350+ customer reviews in the last 2 years alone.
Unfortunately, this does not make us invulnerable. We had a serious glitch with our main operating software. All aspects of our business were effected by this unexpected failure. Many technical dificulties and logistical problems resulted for us and some of our customers. Trucks were dispatched out with the wrong loads, deposits were refunded, charged then refunded again and wrong information emails were sent out. I want to make t clear that we estimate that the glitch effected less than 3% of our entire customer base. We have always done our best to service every customer with the highest level of support and assistance and these cases were not any different. We have compensated the effected customers and refunded the cancellations as soon as they were brought to our attention.
Since then, Stateway has been operating through a completely new and updated software program. All technical issues, as far as we can see after running multiple tests, are resolved. I wish that these events would have never occurred but there is nothing we can do now except our best to make sure nothing like this EVER happens again. I have hosted numerous meetings with our management and sales staff in regards to these complaints and we have done workshops on how to prevent problems such as these from occurring in the future.
Thank you for your time and we hope that you visit us online at StatewayAuto.com or call us toll free at 877-848-7474.
