- Report: #1224661
Complaint Review: Stateway Auto Transport - Wheeling Illinois
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Stateway Auto Transport
401 S Milwaukee Ave Ste 150 Wheeling, 60090 Illinois, USA
Phone:
877-848-7474
Web:
http://statewayauto.com/
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Stateway Auto Transport SAT Logistic DECEPTIVE AND UNTRUSTWORTHY: STAY AWAY FROM THEM Wheeling Illinois
On March 2, 2015, I placed an order with stateway to ship a Nissan Murano car from New Jersey to WA state. Tim, the sale person sent me a message that states: "Standard pick up window is 1-7 business days from ready date of 03/05/2015" After waiting for my automobile to be assigned to a transporter for more than 2 weeks, contrary to 7 days promised by Stateway, I requested cancellation and sought for another shipper. Dawn Morrison Account Manager promised to find a carrier, he never did. On March 16, 2015, Pam Cohen, customer service acknowledged my request to cancel auto shipping service with Stateway Auto. On March 18, 2015, she sent another email assuring me of the cancellation. "I have emailed our cancellation dept to get this taken care of for you." On April 22, stateway Dispatch sent me an emailed that they were ready to ship. I replied and copied both Dawn and Pam stating that the transaction had been cancelled. On April 22, Dispatch replied back with: "OK we will cancel dispatch. Thank you." On April 24, my bank card alerted me that Stateway auto had charged my credit card in the amount of $195. BIG TIME FRAUD! Nobody should be allowed to go through this kind of mess and Tim, Pam, Dawn and Marissa should all be ashamed for putting a 68 year old man through this mess. REFUND MY $195 IMMEDIATELY AND APOLOGIZE!
