Complaint Review: Steak N Shake - Orlando Florida

Go to the steak n shake on east colonial drive in Orlando Florida at any time of day and I guarantee you will be 100% satisfied with your visit. We treat everyone with the same respect and if servers are busy at the moment another employee will surely seat you or take your carry out order. Everyone is trained to do everything so they cant use the excuse i dont know how.

I guarantee you that you wont regret it.

Happy Halloween!

Lady, I work at Steak n Shake. While I'm not exactly eager to defend SnS because they aren't good to their employees, I know the type of customer you are and I know you're full of s**t.

You may think this is an exaggeration, but it's not. I used to work there and it was hell. They hire some of the rudest, meanist, and worst people out there. The women are sexually harassed all the time and no one cares. The good employees are bullied into submission and silence and often leave in a huff. We would get so many complaints on drive through it was ridiculous. I wish this report wasn't true, but it is.

You are a very nasty horrible human being and it's no wonder that people treat you as you treat them. Have you ever wondered if the resturants that you are rude to, are maybe putting a "little extra" in your food.

as an employee of steak n shake, i know how they work in the corporate office and even in the managers office. however, at the store i work at, we strive for customer satisfaction. we very rarely have a complaint and if we do, we do everything in our power to make it right. yes, the managers are very cheap and avoid giving out free food to customers who are dissatisfied, but the employees do so behind their back. i have been with the company for 3 years, and no i am not happy with the way the company runs, that does not stop me from trying everything in my power to make my customers as well as others as welcome and relaxed as possible. i only wish you were able to visit my store so your opinion towards the entire steak n shake corporation would change. im sorry for your bad experiences

I was a manager in the food service industry for over 5 years. I dealt with some problems with my staff in they way they treated the customers. I do agree with Melissa, in the respect that the teeneagers can be rude and snotty. However, I live in the Orlando area and frequent these facilities. I don't have near as many problems as you do. I go through the drive-thru along with going inside. I occassionally get poor service, and I let the manager know. But as a manager, I can tell you, that we can generally figure out who is in the wrong. The saying the "customer is always right" is WRONG. We in the food service industry are only human. We are just as human as you. We have bad days and good days. We try our best not to pass those on to others but it does happen. I had a regular at my McDonald's that came in with a horrible attitude every single day. My staff smiled at her, greeted her, and bit their tounges, because she treated them like crap. She complained to me every single day about something that was wrong. It was usually petty stuff. So I finally told her to go elsewhere, in a very nice way. Granted you may think that the fast food industry only employees idiots and people who are jealous of you, but that is so far from the truth. There are very successful people working in fast food. Mangers making upwards of $75,000 a year. They go to college, they get certifications from their respective states. They are very smart people. As for the regular employees, you were their age once. You probably worked in a restaurant at some point. They are trying. Give them some credit. If it wasn't for them, you wouldn't be getting your food from a drive thru anyway.

I was a manager in the food service industry for over 5 years. I dealt with some problems with my staff in they way they treated the customers. I do agree with Melissa, in the respect that the teeneagers can be rude and snotty. However, I live in the Orlando area and frequent these facilities. I don't have near as many problems as you do. I go through the drive-thru along with going inside. I occassionally get poor service, and I let the manager know. But as a manager, I can tell you, that we can generally figure out who is in the wrong. The saying the "customer is always right" is WRONG. We in the food service industry are only human. We are just as human as you. We have bad days and good days. We try our best not to pass those on to others but it does happen. I had a regular at my McDonald's that came in with a horrible attitude every single day. My staff smiled at her, greeted her, and bit their tounges, because she treated them like crap. She complained to me every single day about something that was wrong. It was usually petty stuff. So I finally told her to go elsewhere, in a very nice way. Granted you may think that the fast food industry only employees idiots and people who are jealous of you, but that is so far from the truth. There are very successful people working in fast food. Mangers making upwards of $75,000 a year. They go to college, they get certifications from their respective states. They are very smart people. As for the regular employees, you were their age once. You probably worked in a restaurant at some point. They are trying. Give them some credit. If it wasn't for them, you wouldn't be getting your food from a drive thru anyway.

I was a manager in the food service industry for over 5 years. I dealt with some problems with my staff in they way they treated the customers. I do agree with Melissa, in the respect that the teeneagers can be rude and snotty. However, I live in the Orlando area and frequent these facilities. I don't have near as many problems as you do. I go through the drive-thru along with going inside. I occassionally get poor service, and I let the manager know. But as a manager, I can tell you, that we can generally figure out who is in the wrong. The saying the "customer is always right" is WRONG. We in the food service industry are only human. We are just as human as you. We have bad days and good days. We try our best not to pass those on to others but it does happen. I had a regular at my McDonald's that came in with a horrible attitude every single day. My staff smiled at her, greeted her, and bit their tounges, because she treated them like crap. She complained to me every single day about something that was wrong. It was usually petty stuff. So I finally told her to go elsewhere, in a very nice way. Granted you may think that the fast food industry only employees idiots and people who are jealous of you, but that is so far from the truth. There are very successful people working in fast food. Mangers making upwards of $75,000 a year. They go to college, they get certifications from their respective states. They are very smart people. As for the regular employees, you were their age once. You probably worked in a restaurant at some point. They are trying. Give them some credit. If it wasn't for them, you wouldn't be getting your food from a drive thru anyway.

I was a manager in the food service industry for over 5 years. I dealt with some problems with my staff in they way they treated the customers. I do agree with Melissa, in the respect that the teeneagers can be rude and snotty. However, I live in the Orlando area and frequent these facilities. I don't have near as many problems as you do. I go through the drive-thru along with going inside. I occassionally get poor service, and I let the manager know. But as a manager, I can tell you, that we can generally figure out who is in the wrong. The saying the "customer is always right" is WRONG. We in the food service industry are only human. We are just as human as you. We have bad days and good days. We try our best not to pass those on to others but it does happen. I had a regular at my McDonald's that came in with a horrible attitude every single day. My staff smiled at her, greeted her, and bit their tounges, because she treated them like crap. She complained to me every single day about something that was wrong. It was usually petty stuff. So I finally told her to go elsewhere, in a very nice way. Granted you may think that the fast food industry only employees idiots and people who are jealous of you, but that is so far from the truth. There are very successful people working in fast food. Mangers making upwards of $75,000 a year. They go to college, they get certifications from their respective states. They are very smart people. As for the regular employees, you were their age once. You probably worked in a restaurant at some point. They are trying. Give them some credit. If it wasn't for them, you wouldn't be getting your food from a drive thru anyway.

Robert and Striderq are on a few corporate payrolls and spend their time defending big business on sites like these. It's their job to put down the consumer and try to mitigate the damage reporters such as you can do to corporations by trying to present you in the worst light possible. They're merely corporate shills. I don't know about the other two, but it could be likely...

So the manager mentioned that the two employees only had problems with you. Hmmm, and according to Robert's reply you seem to have problems at other places. Maybe the manager was correct. If the two employees can serve 100 customers a night (for example) and the only complaint (constantly) is from you, maybe the problem is you and not the servers. Oh and by the way, my friend's comment was if one man calls you an a*s ignore him but if six men call you an a*s go but yourself a bridle.

I knew who had written it. Here are a few of her other adventures: http://www.ripoffreport.com/reports/0/336/ripoff0336815.htm http://www.ripoffreport.com/reports/0/309/ripoff0309986.htm http://www.ripoffreport.com/reports/0/329/RipOff0329233.htm How is it possible that all of the nasty employees are on duty when you happen to show up?

I knew who had written it. Here are a few of her other adventures: http://www.ripoffreport.com/reports/0/336/ripoff0336815.htm http://www.ripoffreport.com/reports/0/309/ripoff0309986.htm http://www.ripoffreport.com/reports/0/329/RipOff0329233.htm How is it possible that all of the nasty employees are on duty when you happen to show up?

I knew who had written it. Here are a few of her other adventures: http://www.ripoffreport.com/reports/0/336/ripoff0336815.htm http://www.ripoffreport.com/reports/0/309/ripoff0309986.htm http://www.ripoffreport.com/reports/0/329/RipOff0329233.htm How is it possible that all of the nasty employees are on duty when you happen to show up?

I have seen this kind of customer before. Everyone else is incompetent, but her. She wants everyone to cater to her. She never orders anything just the way it comes. All special orders. She needs to open her own fast food restaurant and run it. I doubt that she could, as she appears to be illiterate too. It's easy to point fingers, but never do it until you look in a mirror. Fast food jobs suck, and pay nothing. You get what you pay for.

You do have a theme going through all of your MANY(and I do mean MANY reports). I think your two latest ones was McDonalds and Chick-fill-a. 1. You have gone to these places over and over and ALWAYS get horrible service. 2. The Females at the location seem to have an issue with you because you are so "hot" and they are jealous. The males are incompetent jerks. 3. They never get your order right, or give you an attitude about some strange request you make. 4. The management is always incompetent, and never wants to do anything for you. Even after you call the corporate office over and over. Just as you are well known on RipOffReport you are probably well known in the Orlando area. Which may be why you don't seem to be getting anywhere with any of the management you call incompetent. So again...It may not be everyone else who is rude and incompentent..it may be YOU.