- Report: #335199
Complaint Review: STEAM BUDDY - Arcadia California
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STEAM BUDDY
BUYSTEAMBUDDY.COM Arcadia, California, U.S.A.
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STEAM BUDDY FALSE ADVERTISING Arcadia california
I began to order Steam Buddy on line. The seller - Buystemabuddy.com -offers a "free" pants creaser. However , there is an additional shipping charge of $10 for the creaser, whether you want one or not. So it is not free at all.
This is a trick, a ruse to get more of your money! Once I realized this I checked Carol Wright Gifts. She sells the steamr with creaser for one delivery charge which is $10 LESS tha buysteambuddy.com. I deliberately did not finalize the sale with the SteamBuddy.com, but they somehow made it go through.
I see in "Ripoffs," that the very same has happened to others. I emailed buysteambuddy.com immediately to cancel my order, and instructed them NOT to send it. I still received the unit. I spoke to customer service by phone and was told to refuse delivery and mark the package Return to sender. I will now notify my credit card bank.
Anne
westwood, California
U.S.A.
This is a trick, a ruse to get more of your money! Once I realized this I checked Carol Wright Gifts. She sells the steamr with creaser for one delivery charge which is $10 LESS tha buysteambuddy.com. I deliberately did not finalize the sale with the SteamBuddy.com, but they somehow made it go through.
I see in "Ripoffs," that the very same has happened to others. I emailed buysteambuddy.com immediately to cancel my order, and instructed them NOT to send it. I still received the unit. I spoke to customer service by phone and was told to refuse delivery and mark the package Return to sender. I will now notify my credit card bank.
Anne
westwood, California
U.S.A.
3 Updates & Rebuttals
Ken Hunter
Na,New York,
U.S.A.
How to deal with internet fraud
#2Consumer Comment
Fri, May 30, 2008
I saw the ad for Steam Buddy on TV and it seemed like a pretty good little outfit for the money so I decided to go to their website and order it. The ad claimed that the Steam Buddy was 19.95 plus shipping and included was a free pants creaser. I filled out all the required info to order using my credit card but after I saw that the shipping was over $15.00 I did not confirm my order, stopped the transaction and closed out the window altogether. We live out in a very rural area and I have been ordering products on line for some time now. I do know the protocol for ordering so I know that as long as you don't confirm your order, you haven't purchased it. So I felt confident that all was well. About 15 minutes later I get a conformation email thanking me for ordering Steam Buddy. I called the company right then and told them that I did NOT confirm my order. That I did NOT want the item. They assured me that it would be taken care of. This was on May 27 2008. I also sent the e-mail they sent me back with me canceling the sale. On 30 May 2008 I checked my bank account on line and it showed a pending charge of $35.88 from Steam Buddy. I called my bank straight away and told them that was an unauthorized charge and please do not let it go through. They told me that I would have to wait until it was actually charged, not pending, before they could do anything but when it did go through they would take care of it. But it did not go through so I thought everything was OK. http://www.ftc.gov/bcp/menus/consumer/tech/privacy.shtm Please go to this web site and fill out a complaint on line it should not take you more than 5 minutes to do. Also file one with the credit bureau, also your local sheriff's office. Thanks
Ken Hunter
Na,New York,
U.S.A.
How to deal with internet fraud
#3Consumer Comment
Fri, May 30, 2008
I saw the ad for Steam Buddy on TV and it seemed like a pretty good little outfit for the money so I decided to go to their website and order it. The ad claimed that the Steam Buddy was 19.95 plus shipping and included was a free pants creaser. I filled out all the required info to order using my credit card but after I saw that the shipping was over $15.00 I did not confirm my order, stopped the transaction and closed out the window altogether. We live out in a very rural area and I have been ordering products on line for some time now. I do know the protocol for ordering so I know that as long as you don't confirm your order, you haven't purchased it. So I felt confident that all was well. About 15 minutes later I get a conformation email thanking me for ordering Steam Buddy. I called the company right then and told them that I did NOT confirm my order. That I did NOT want the item. They assured me that it would be taken care of. This was on May 27 2008. I also sent the e-mail they sent me back with me canceling the sale. On 30 May 2008 I checked my bank account on line and it showed a pending charge of $35.88 from Steam Buddy. I called my bank straight away and told them that was an unauthorized charge and please do not let it go through. They told me that I would have to wait until it was actually charged, not pending, before they could do anything but when it did go through they would take care of it. But it did not go through so I thought everything was OK. http://www.ftc.gov/bcp/menus/consumer/tech/privacy.shtm Please go to this web site and fill out a complaint on line it should not take you more than 5 minutes to do. Also file one with the credit bureau, also your local sheriff's office. Thanks
Ken Hunter
Na,New York,
U.S.A.
How to deal with internet fraud
#4Consumer Comment
Fri, May 30, 2008
I saw the ad for Steam Buddy on TV and it seemed like a pretty good little outfit for the money so I decided to go to their website and order it. The ad claimed that the Steam Buddy was 19.95 plus shipping and included was a free pants creaser. I filled out all the required info to order using my credit card but after I saw that the shipping was over $15.00 I did not confirm my order, stopped the transaction and closed out the window altogether. We live out in a very rural area and I have been ordering products on line for some time now. I do know the protocol for ordering so I know that as long as you don't confirm your order, you haven't purchased it. So I felt confident that all was well. About 15 minutes later I get a conformation email thanking me for ordering Steam Buddy. I called the company right then and told them that I did NOT confirm my order. That I did NOT want the item. They assured me that it would be taken care of. This was on May 27 2008. I also sent the e-mail they sent me back with me canceling the sale. On 30 May 2008 I checked my bank account on line and it showed a pending charge of $35.88 from Steam Buddy. I called my bank straight away and told them that was an unauthorized charge and please do not let it go through. They told me that I would have to wait until it was actually charged, not pending, before they could do anything but when it did go through they would take care of it. But it did not go through so I thought everything was OK. http://www.ftc.gov/bcp/menus/consumer/tech/privacy.shtm Please go to this web site and fill out a complaint on line it should not take you more than 5 minutes to do. Also file one with the credit bureau, also your local sheriff's office. Thanks
