- Report: #586244
Complaint Review: Stephenson Warmlite - Gilford New Hampshire
Reported By:
Alfred -
San Francisco, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Stephenson Warmlite
22 Hook Rd. Gilford, 03249 New Hampshire, United States of America
Phone:
603-293-7016
Web:
www.warmlite.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Stephenson Warmlite maze of inferior and unsuitable zippers and velcro patches Gilford, New Hampshire
The documented fact (below) that I returned the Stephenson Warmlite sleeping bag -- with no promise of a credit or refund -- expresses my opinion of the sleeping bag. I paid half a month's Social Security check on what I believed was the best. No! I would not recommend this product to a friend.
Details in Email exchange below.
*******************************
Sent: Monday, June 29, 2009 1:08 PM
Subject: Problems with sleeping bag
Hi Jane
I took the sleeping bag camping last week. I have to admit to some difficulty with it.
The two most troublesome were: the two down filled panels are too narrow to cover my body ( My choice of Girth was based on the chart on your web site); compounding that problem, the zippers rapidly slide open with just the slightest movement of the bag when handling it; same problem when in the bag, with the slightest body shift.
What are your recommended solutions for those problems?
*********************
On Monday, June 29, 2009, at 10:50AM, "Stephensons Warmlite"
:Hello Alfred,
It sounds like you have chosen the wrong girth size or you aren't zipping it correctly.
Thanks,
Jane
*************************
Sent December 11, 2009
Hi Jane
I'm going to return your sleeping bag after the Christmas package shipment rush. I haven't found a satisfactory solution for the difficulty I have with the maze of undersized, flimsy zippers [as found on women's fashion] that don't lock. The zippers unzip when I just pick the sleeping bag up. The several thumbnail size Velcro fasteners do nothing but come undone, as well. I thought of using safety pins to hold the zippers closed, but that shouldn't be necessary for a sleeping bag I paid over $700 for.
What is your return policy.
Alfred
********************************
December 14, 2009
Hello Alfred,
The return policy is that you have 30 days to return it unused for a full refund.
Sorry it doesn't work for you.
Jane
************************
January 26, 2010
Hello Alfred,
I received the sleepingbag today but I'm not sure what you want me to do to it. I can't make it any bigger so that it fits you right and I can't change the zippers for you. What were your thoughts about it.
Jane
*************************************
My thoughts are stated at the beginning of this posting
