- Report: #1335295
Complaint Review: Sterling Management TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Sterling Management is a consulting company that deal mostly with medical professionals. Sterling Management works with companies to increase their sales their client appreciation their staff their gross income their client retention and even the morale of the company. Their mission is to apply a very simple yet very effective tailor-constructed and step by step expansion program for clients. - Glendale California
0 Updates & Rebuttals Read More About : Sterling Management TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Sterling Management is a consulting company that deal mostly with medical professionals. Sterling Management works with companies to increase their sales their client appreciation their staff their gross income their client retention and even the morale of the company. Their mission is to apply a very simple yet very effective tailor-constructed and step by step expansion program for clients.
Reported By:
anonymous -
Nampa, Idaho, USA
Submitted:
Updated:
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Author Confirmed
Why?
Sterling Management TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Sterling Management is a consulting company that deal mostly with medical professionals. Sterling Management works with companies to increase their sales their client appreciation their staff their gross income their client retention and even the morale of the company. Their mission is to apply a very simple yet very effective tailor-constructed and step by step expansion program for clients.
350 W Arden Ave Glendale, 91203 California, USA
Phone:
1-800-325-6364
Web:
http://sterling-management.com/
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Sterling Management Sterling Management Systems, Sterling, Emery Wilson Corporation Glendale California
Report Attachments
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Sterling Management for its full commitment to quality customer service.
Ripoff Report's discussions with Sterling have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Sterling listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
The principal philosophy at Sterling is to provide service that is exchanged with clients in abundance in order to help clients grow their practices. CEO, Kevin Wilson has done this by codifying customer needs at Sterling and allowing for clients to have customized programs for their specific industry including:
With each industry, Sterling offers a series of workshops, seminars, executive training courses and individualized training. The workshops allow the staff and owners to get on the same page, while the hands on, individual training allows staff to list out their goals and steps taken in order to achieve them. Executive training courses help give staff and owners the ability to handle any aspect of the practice or business and individualized training aids in increasing overall practice performance.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Dana Moraru during an onsite inspection held by a third-party verification company with no biases towards Sterling Management.
Sterling Management is a consulting company whose clients are primarily accountants, CPA's, and other small business practices. Dana Moraru stated the following about her company, "we consult with them on management and management technology that helps them improve their business. We have been in business for over 40 years now. We have customized programs for these clients of ours and they come here to Sterling in Glendale, CA for consulting and we can consult with them over the phone. We provide them with some instruction, materials, and training if they need it. Mostly consulting for their businesses.
Leads for Sterling Management are primarily obtained through promotions in magazines and newspapers. This promotional product sometimes includes a free DVD with a promotional seminar. Ms. Moraru explained the sales and services process for a prospective client, "they get a couple of hours of very in-depth consultation over the phone. It is done by one of our senior lead consultants. If they are interested they will purchase a package of services. It can vary. They can purchase an introductory package that goes over basic services. They might need help with production, collections, personnel and those types of things. If they can implement some of our technology, it gives them the opportunity to improve their business. We have the ability to manage by statistics. Keeping track of what you are doing. These professionals are very good at their jobs, but they need help keeping track of their progress. We help them step by step to help them with different situations. If they are down in production or if they are really high in production, we give them the steps to do better.
CUSTOMER CARE & COMPLAINT RESOLUTION – STERLING MANAGEMENT
During the on-site interview, Ms. Moraru was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Moraru expressed that they very rarely experience complaints, and if something does arise they will always offer a refund.
When asked to comment on complaints posted on Ripoff Report's website Ms. Moraru expressed that the complaints are in correlation with their use of L. Ron Hubbard's technology, "there is nothing religious in our company. Everything is secularized. Hubbard is known for a lot of things. He wrote Scientology, ethics, and a body of technology for management, which is a very simple but in-depth technology that goes step by step to get your business to a higher level. We have thousands of clients that are happy with that. Time to time you get one that says they were forced to learn Scientology. We provide them up front the information they need. We provide them with our books and explain exactly what we are doing before they arrive here. Our consultants go over the information for a client. Our contract is very explicit and lays down the source of our materials. Where it is coming from and how it is presented to our public. It also states in the contract that we are a privately-owned company and are not a subsidiary of the Church of Scientology. We are licensed to use Hubbard’s technologies."
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Moraru expressed that they are constantly striving to improve on their impressive customer service. She additionally stated, "we have proven with all the success stories and referrals. Our clients are writing reviews on different sites without us asking for it."
Sterling Management is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it’s a great opportunity for us to present the truth to come out and say exactly where we are at, what we are doing and that we want to help people that are asking for help. We can provide them with something that is hands on and helps them to do better. It’s an occasion to provide them with true information."
STERLING MANAGEMENT – STATEMENT FROM THE OWNER
" We started Sterling over 34 years ago in a dental office and grew the company to a multi-million dollar corporation. The hard work and dedication from the staff and executives to help clients earned the company a number 45 spot on Inc.'s Top 500 Fastest Growing Companies. The goals of the company are to continual to provide stellar customer service, products and training that allows companies and practices to expand.
Sterling's team of executives and staff are very confident in helping clients to grow and expand their companies. Sterling takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Sterling Management provides a positive and supportive environment for employees to thrive and grow in. Employee satisfaction is key in expansion of a business and Mr. Wilson ensures that Sterling is an ideal workplace." Ripoff Report was pleased to learn that Sterling's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM STERLING MANAGEMENT
Sterling recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Sterling has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Kevin Wilson, Ripoff Report is convinced that Sterling is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Sterling Management meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
-------------------------------------------------------------------------------
EDitor's UPDATE: Positive rating and recognition has been given to Sterling Management for its full commitment to quality customer service.
Ripoff Report's discussions with Sterling have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Sterling listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
The principal philosophy at Sterling is to provide service that is exchanged with clients in abundance in order to help clients grow their practices. CEO, Kevin Wilson has done this by codifying customer needs at Sterling and allowing for clients to have customized programs for their specific industry including:
- Sterling Dentists
- Sterling Accountants
- Sterling Veterinarians
- Sterling Optometrists
- Sterling Physical Therapists
- Sterling Chiropractors
- Sterling Podiatrists
With each industry, Sterling offers a series of workshops, seminars, executive training courses and individualized training. The workshops allow the staff and owners to get on the same page, while the hands on, individual training allows staff to list out their goals and steps taken in order to achieve them. Executive training courses help give staff and owners the ability to handle any aspect of the practice or business and individualized training aids in increasing overall practice performance.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Dana Moraru during an onsite inspection held by a third-party verification company with no biases towards Sterling Management.
Sterling Management is a consulting company whose clients are primarily accountants, CPA's, and other small business practices. Dana Moraru stated the following about her company, "we consult with them on management and management technology that helps them improve their business. We have been in business for over 40 years now. We have customized programs for these clients of ours and they come here to Sterling in Glendale, CA for consulting and we can consult with them over the phone. We provide them with some instruction, materials, and training if they need it. Mostly consulting for their businesses.
Leads for Sterling Management are primarily obtained through promotions in magazines and newspapers. This promotional product sometimes includes a free DVD with a promotional seminar. Ms. Moraru explained the sales and services process for a prospective client, "they get a couple of hours of very in-depth consultation over the phone. It is done by one of our senior lead consultants. If they are interested they will purchase a package of services. It can vary. They can purchase an introductory package that goes over basic services. They might need help with production, collections, personnel and those types of things. If they can implement some of our technology, it gives them the opportunity to improve their business. We have the ability to manage by statistics. Keeping track of what you are doing. These professionals are very good at their jobs, but they need help keeping track of their progress. We help them step by step to help them with different situations. If they are down in production or if they are really high in production, we give them the steps to do better.
CUSTOMER CARE & COMPLAINT RESOLUTION – STERLING MANAGEMENT
During the on-site interview, Ms. Moraru was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Moraru expressed that they very rarely experience complaints, and if something does arise they will always offer a refund.
When asked to comment on complaints posted on Ripoff Report's website Ms. Moraru expressed that the complaints are in correlation with their use of L. Ron Hubbard's technology, "there is nothing religious in our company. Everything is secularized. Hubbard is known for a lot of things. He wrote Scientology, ethics, and a body of technology for management, which is a very simple but in-depth technology that goes step by step to get your business to a higher level. We have thousands of clients that are happy with that. Time to time you get one that says they were forced to learn Scientology. We provide them up front the information they need. We provide them with our books and explain exactly what we are doing before they arrive here. Our consultants go over the information for a client. Our contract is very explicit and lays down the source of our materials. Where it is coming from and how it is presented to our public. It also states in the contract that we are a privately-owned company and are not a subsidiary of the Church of Scientology. We are licensed to use Hubbard’s technologies."
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Moraru expressed that they are constantly striving to improve on their impressive customer service. She additionally stated, "we have proven with all the success stories and referrals. Our clients are writing reviews on different sites without us asking for it."
Sterling Management is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it’s a great opportunity for us to present the truth to come out and say exactly where we are at, what we are doing and that we want to help people that are asking for help. We can provide them with something that is hands on and helps them to do better. It’s an occasion to provide them with true information."
STERLING MANAGEMENT – STATEMENT FROM THE OWNER
" We started Sterling over 34 years ago in a dental office and grew the company to a multi-million dollar corporation. The hard work and dedication from the staff and executives to help clients earned the company a number 45 spot on Inc.'s Top 500 Fastest Growing Companies. The goals of the company are to continual to provide stellar customer service, products and training that allows companies and practices to expand.
Sterling's team of executives and staff are very confident in helping clients to grow and expand their companies. Sterling takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Sterling Management provides a positive and supportive environment for employees to thrive and grow in. Employee satisfaction is key in expansion of a business and Mr. Wilson ensures that Sterling is an ideal workplace." Ripoff Report was pleased to learn that Sterling's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM STERLING MANAGEMENT
Sterling recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Sterling has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Kevin Wilson, Ripoff Report is convinced that Sterling is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Sterling Management meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Sterling Management Sterling Management Systems, Sterling, Emery Wilson Corporation Glendale California
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Statement from Office Manager:
10/7/16: Dentist and Office Manager attended the first day of meetings at Sterling HQ located at 350 W Arden Ave. Glendale, CA 91203. The following is Office Manager’s statement of the first day:
“We were greeted by Barbara and ushered into the office for an interview with Dan. Dan sat down one-on-one with me and Dr. one after the other. I went first. In our interview, Dan mentioned Scientology for the first time. Up to this point I had not heard one mention of Scientology, nor Sterling’s relationship to the Church of Scientology. Dan asked me if I knew anything about it. I said I had heard mostly negative things and had heard about the documentary ‘Going Clear.’ I asked him what Sterling had to do with Scientology and his response was: ‘Nothing. L. Ron Hubbard is the creator of both the Sterling Management Systems and Scientology, but there is a separation between the secular and religious here at Sterling.’ That statement proved to be utterly false, which I can prove by comparing the materials with which we were proselytized at Sterling.
After the meeting with Dan, we met with Ginny Boehme, a consultant at Sterling. Instead of the discussion we had been promised by Ginny previously regarding numbers, incentive programs, and financial data, we were instead subjected to high-pressure sales tactics and an attempt to pressure us into paying for an additional ‘Executive Management Course.’ As part of this sales pitch, Ginny reviewed the questionnaires filled out by our staff with us. She painted a doomsday, apocalyptic scenario of what would happen to our office and Dr. personally if we did not take the Executive Management Course from Sterling. I have an audio recording of nearly the entire meeting. Ginny’s high pressure sales tactics were unmistakably similar to those employed in industries such as used cars and commissioned retail salespersons. Those tactics have no business in an industry like consulting.
After we refused to sign up for the Executive Management Course, we were ushered into a room to study Scientology masquerading as a management course. This useless course, which was the ‘Essentials of Practice Management’ consisted of studying L. Ron Hubbard’s core principles of the Church of Scientology including ‘clearing words,’ ‘absence of mass,’ ‘too steep a gradient,’ and ‘misunderstood words.’ These teachings, which Sterling claims are ‘secular’ are indistinguishable from the core tenets of the Church of Scientology, as can be proven here in the Handbook of Scientology: http://www.scientologyhandbook.org/study/chapter1.htm. We were treated like children and had to sign out on a sheet of paper to take a restroom break. We were carefully supervised, including through a one-way mirror that concealed a smaller unknown room on one side and the classroom on the other.
We left on Friday (10/7/16) and did not return to Sterling. We have our own religious tradition and did not feel comfortable being unknowingly proselytized into another religion without our permission. I sent an email to Sterling on 10/10/16 informing them that we were cancelling the course and would be requesting a refund, as per our contract with them. I also left a voice message for Barbara Wilson on 10/17/16 to discuss the issue, but as of yet have not received a reply. I tried to call Ginny Boehme 10/17/16 as well, but she refused to take my call. I will continue to reach out and make a good faith effort to resolve this issue with Sterling.” I have called numerous times since then to speak with Ginny, Barbara or Dana, anyone I can to resolve this issue. No one has returned my calls. I received one email from Dana informing me that they would refund one small portion of the fee which is nowhere near what they should be refunding. Dana also attempted to proselytize me again by sending a letter from a Dentist who is a Christian and feels no conflict between the principles of Scientology and his religion.
10/27/16: As of today, Sterling has made no effort to contact us, and all Sterling employees have avoided our calls.
See also for reference:
1) 1991 TIME Magazine cover story: "The Thriving Cult of Greed and Power" by Richard Behar. He mentions Sterling by name as a scheme intended to lure dentists and other professionals into the trap of Scientology.
2) Dental Consulting Scams: www.dentistrymanagement.com/consulting-scams For a complete breakdown of Sterling's dishonest business practices.
