- Report: #635802
Complaint Review: stoltzfus RV - West Chester Pennsylvania
Reported By:
Sushi Binn -
West Chester, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
stoltzfus RV
1335 Wilmington Pike (Rte 202) West Chester, 19382 Pennsylvania, United States of America
Phone:
800-860-1406
Web:
http://www.stoltzfus-rec.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
stoltzfus RV Stoltzfus RV's and Marine Hidden defects West Chester, Pennsylvania
Although I rented a couple of RV's before buying I still consider myself as an inexperienced buyer at the time I bought my RV. I bought local as I thought I would get better service once you build a relationship with the dealer. Boy was I wrong.
I have had so many issues small and large, even to a point that the issues would compromise the safety of the the occupants. Now that I found my 3th mayor issue I started to look on the internet for a place to inform consumers about this company. I am not sure about the costs of this issue but by my judgment I am looking at 1500 dollar.
Now the funny thing with the issues is that they were hidden, blatantly denied, or fixed in a way that the fix would not last for 6 months.
I must come to the conclusion that they do not value a customer even if he lives local and most likely would come back for maintenance and maybe for upgrading to a newer or bigger RV.
Now is this a general dealer problem? I don't know it might but I do know that the issues were blatantly denied and was left standing.
People if you are shopping for a used RV avoid the dealer (especially this on) as you would still have to pay for any repair yourself. There are plenty RV's for sale from your community and the risk is the same. And make sure you bring someone that has had RV's for the past 5 to 10 years and knows what to look out for.
Sushi
I have had so many issues small and large, even to a point that the issues would compromise the safety of the the occupants. Now that I found my 3th mayor issue I started to look on the internet for a place to inform consumers about this company. I am not sure about the costs of this issue but by my judgment I am looking at 1500 dollar.
Now the funny thing with the issues is that they were hidden, blatantly denied, or fixed in a way that the fix would not last for 6 months.
I must come to the conclusion that they do not value a customer even if he lives local and most likely would come back for maintenance and maybe for upgrading to a newer or bigger RV.
Now is this a general dealer problem? I don't know it might but I do know that the issues were blatantly denied and was left standing.
People if you are shopping for a used RV avoid the dealer (especially this on) as you would still have to pay for any repair yourself. There are plenty RV's for sale from your community and the risk is the same. And make sure you bring someone that has had RV's for the past 5 to 10 years and knows what to look out for.
Sushi
2 Updates & Rebuttals
Pintoo
Allentown,Pennsylvania,
Any details to share ?
#2Consumer Comment
Fri, April 11, 2014
I have been to Stolzfus Rv twice and currently waiting to pickup my RV from them in a few days. While I do not yet have a service related experience at the dealer. My sales experience has been quite pleasant so far. Your rant contains ABSOLULETY no substance or reason behind your dispare. I would love to get more info so that I am better prepared myself.
Or are you just disgruntled ex-employee ?
Stoltzfus RV''s & Marine
Albuquerque,New Mexico,
United States of America
No Record Of Selling A Unit To Sushib Asura aka Sushi Binn
#3UPDATE Employee
Thu, December 16, 2010
Hi Sushib! I wanted to reach out to you upon reading your reports in hopes of helping you with your situation. I am so sorry that you experienced these problems and I want you to know that Stoltzfus RV's & Marine is committed to taking care of their customers. And, I want you to be taken care of too, but I cannot find where a unit was ever sold or rented to you when searching under your names "Sushib Asura" nor "Sushi Binn". Could you please respond back with the name your unit was sold under and your phone number? Once received, I will research and do everything in my power to resolve your issues...whether it is something we did as a dealership or even if it is an issue to take up with the manufacturer. We are committed to customer service satisfaction and will do everything in our power to help you once we find the name the unit was sold under, what unit it is and exactly what the unit issues are. We want you to be happy with your unit and enjoy RVing in it! Thank you in advance for allowing Stoltfuz RV & Marine the opportunity to service you before, during and now...after the sale!
Sheril Vergara
Stoltzfus RV's & Marine
