- Report: #385572
Complaint Review: Stonebridge Benefit Services Inc. - Internet
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Author Confirmed
Why?
Stonebridge Benefit Services Inc.
2700 West Plano Parkway, Plano, TX 75075-8200 Internet, U.S.A.
Phone:
888-527-2589
Web:
N/A
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Business Rating:
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Stonebridge Benefit Services, Inc. Aka Leisure Plus Would not allow cancellation Plano, TX Internet
I have repeatedly tried to cancel my leisure plus service that's charged $7.95 per month on my credit card for nearly the last 10 years (that's almost $1000!) I've never used the service, because either they didn't have good travel deals, or the deals weren't applicable to me. I tried in the last few years to cancel services, but without the right phone number, they would not allow me to cancel, saying they could not find the account. I'm not sure why your name and credit card number was not sufficient. The only way I was able to remember the phone number from 10 years ago was I remembered I had created an account online that had my profile information. I was able to access this site (www.leisureplusmembers.com) and obtain my profile telephone number.
When speaking to a service representative over the phone, they could not cancel the service without the phone number. When I asked to speak with the manager, they said "we don't do it like that." I'm not sure what that meant, but I was never able to speak with a supervisor for that representative (JoAnn, and later Hanai).
When I finally found my phone number online, and spoke with the 2nd representative, she insisted I keep the service. I firmly declined, and yet after she confirmed the service would be cancelled, she tried to sell me disability insurance in the same sentence. Unbelieveable.
-Mark
Mark
Torrance, California
U.S.A.
When speaking to a service representative over the phone, they could not cancel the service without the phone number. When I asked to speak with the manager, they said "we don't do it like that." I'm not sure what that meant, but I was never able to speak with a supervisor for that representative (JoAnn, and later Hanai).
When I finally found my phone number online, and spoke with the 2nd representative, she insisted I keep the service. I firmly declined, and yet after she confirmed the service would be cancelled, she tried to sell me disability insurance in the same sentence. Unbelieveable.
-Mark
Mark
Torrance, California
U.S.A.
2 Updates & Rebuttals
Melissa
Plano,Texas,
U.S.A.
Consumer Affairs Manager
#2UPDATE Employee
Tue, November 25, 2008
At LeisurePlus nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at [email protected], by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
Laurie
Haslet,Texas,
U.S.A.
CONTACT THE CREDIT CARD COMPANY
#3Consumer Suggestion
Tue, October 28, 2008
If you have been fighting this for 10 years - you have been fighting the wrong group. Also file complaints against this worthless membership program with the Federal Trade Commission
