Complaint Review: Storesonline - Orem Utah

I live in Singapore and also attended their June 1 workshop. Unfortunately I was suckered into purchasing their package costing over $3000 Sing $. Later I found out that I could get the same things online for free or almost free. I wrote them a letter requesting refund in early August but so far no response (ignoring me). Below is excerpt of my letter to them

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Please see below my reasons for requesting the cancelation

Pricing:

when I first attended the workshop in June 1, I was a newbie and knew very little about the options available on the internet and the costs involved. I purchased the 3000+ package plus the payment gateway on the faith that it was the best value (note I said value not lowest price) around. But when I finally had a chance to know more about the available options, below are my findings:

all the tools in the mechant section are free to use online

eg overture is free to use

eg there are few free web-builders available (I'll touch on this aspect below)

for international businesses, it is not necessary to use the payment gateway with eNEts which you have asked us to purchase. In fact, using Paypal and clickbank is more widely accepted, easier to setup, and dramtically less costly to use

the information, tutorials etc in the merchant section are available for free online

your hosting monthly fees are exorbitant compared to normal market rates providing the same services

I feel I have been taken for a ride and your company has taken advantage of my naivety! If I minus off the free items which you have packaged in, I am in fact paying for a very high priced hosting service!

Features (please check my chat history for full view of my frustations)

lets talk about the storebuilder. I have found this to be extremely UNuserfriendly and could not help me in designing even the simplest mini-site! I could not find the right template, I could not move the images around to the positions I want and the images were limited in choice. When I asked about new templates, I found these could be uploaded, but done only when the programmers are free to do so, not when I required it! I even tried to use another host with a better web builder, but was told I could not transfer my domain name (purchased from you) for 60 days! I know I am supposed to have a $250 value of free webpage design service, but I found out that this could take anyhere up to 14 days to complete - too long! When I finally decided to use my own web bulder and tried to upload my completed webpages by FTP instead, I was told that I could only use smart FTP since I had problems loading using my other FTP programmes (eg directly from NVU).

when I asked a question about a suitable url for my pages, I was told that I could NOT have a url like mydomain.com/mypage.html cos the system is such that I need to have some complicated url like mydomain.com/public/filename123/mypage.html or something like that (see chat transcrpts). This is despite my repeated questions about why other hosts are able to do so..I would be crazy to point my customers to that page!

your customer support chat service girls are not up to par. I have to keep repeating myself to get them to understand, even despite having written these down many times in the chat. This really frustrates me! Also, this issue of requesting cancelation also reveals a couple of areas: I wroite in on July 23rd, and did not get a reply until today despite repeated emails (I saw your date of the below resend email as Aug 2,which stil is 10 days from my 1st request). This does not show professionalism in dealing with my requests in a tmely manner! In addition, I was told that I could not reply this email to the person who wrote to me (ie Cherry) cos the system is like that and my email will be addressed by whomever is in charge at the tme of receipt - this means a need for me to reiterate the whole process again...does not show ownership of the problem!

I can go on and on, but at the risk of aggravating my blood pressure which is already rising with the writing of this email. In summary, my customer experience in using SOL has been terrible and I am tempted to share this wth all asunder within Singapore, and espeically in your next workshop in this country. If you have true integrity and faith, you would have allowed customers a longer $back guarantee instead of just 3 days! and this 3 days was not highlighted anywhere nor written down in my receipt of purchase!I looked thro my whole package, and there was no "business to buiness form" around.

I wish you to address this by a complete and FULL refund.

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Any advice for seeking redress in Singapore?

((( ROR REDACTED E-MAIL ADDRESS FOR SECURITY PURPOSES )))

Sama

Singapore
Singapore

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