- Report: #9429
Complaint Review: Straight talk Phone Card/ Prime Telecommuications Networks LLC - Philadelphia Nationwide
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Author Not Confirmed
Why?
Straight talk Phone Card/ Prime Telecommuications Networks LLC
Philadelphia, Nationwide, U.S.A.
Phone:
18009826331/18003626798
Web:
N/A
Categories:
Business Rating:
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Straight Talk Phone Card POOR PRODUCT, CUSTOMERS SERVICE AND POOR BUSINESS
Straight Talk Phone cards are sold in most check cashing places. It's network provided by Prime telecommunications. This card is sold in increments of $10, $20, $25, and $50. prepaid phone cards.
I purchased this card on a Wednesdays night to make a domestic call concerning a critical situation. I tried every connecting number, to no avail the card did not work. The 1-800 customer service number was busy all night long.
Thursday morning a spoke to a representative and she told me that she would put a work order in to their technican to correct the problem (switch).
All day Thursday,
Friday, Saturday, and Sunday the customer service line rang busy.
Finally Monday morning I spoke to the same representive who said she put the order in. She began to talk to someone else while I was tlaking to her.
I was very frustated and thought that she wanted me to go away. She informed me that she has serveral comnplaints for connections ot Trinidad.
She stated in a rude manner that all she can tell me is to wait and call back and try and make the call in an hour, then she hung up.
I tried to get a name and address to make a complaint from the 1-800-362-6798 that was listed to become a distributor. When calling that number the representative told me she could not help me with a address to the company and that she would have to have the owner call me. I told her that I am trying to find out some information before I give her my information. She stated again that she 'can't help me and hung up on me. Now I am out the money that I have put out for this phone card and can not even write a letter to try and retieve my funds. Poor product, customer service, and business.
I purchased this card on a Wednesdays night to make a domestic call concerning a critical situation. I tried every connecting number, to no avail the card did not work. The 1-800 customer service number was busy all night long.
Thursday morning a spoke to a representative and she told me that she would put a work order in to their technican to correct the problem (switch).
All day Thursday,
Friday, Saturday, and Sunday the customer service line rang busy.
Finally Monday morning I spoke to the same representive who said she put the order in. She began to talk to someone else while I was tlaking to her.
I was very frustated and thought that she wanted me to go away. She informed me that she has serveral comnplaints for connections ot Trinidad.
She stated in a rude manner that all she can tell me is to wait and call back and try and make the call in an hour, then she hung up.
I tried to get a name and address to make a complaint from the 1-800-362-6798 that was listed to become a distributor. When calling that number the representative told me she could not help me with a address to the company and that she would have to have the owner call me. I told her that I am trying to find out some information before I give her my information. She stated again that she 'can't help me and hung up on me. Now I am out the money that I have put out for this phone card and can not even write a letter to try and retieve my funds. Poor product, customer service, and business.
