- Report: #1496952
Complaint Review: Stripe -
-
Author Confirmed
Why?
Stripe
United States
Web:
https://stripe.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Stripe Account Closed with NO WARNING or Explanation.
I own a small business that sells handmade goods. I set up and had many subscribers for a monthly subscription box. Things were going great, my customers were very happy. Suddenly, I received an email from Stripe saying that my business no longer met the Terms of Service and that I was "High Risk." I immediately began trying to contact Stripe to determine what the problem was. I had had 0 disputes, 0 refunds, 0 complaints. There was nothing that would indicate that I was not doing well with my business. They blocked my account and I can no longer take credit cards.
My monthly subscription renews on the 1st of July. I was notified that my account was offically closed on June 29th. I am now left with no way to process payments for my subscriptions set to renew in 2 days. Over the weekend I had countless customers message me trying to sign up for the subscription box and were unable to do so because Stripe blocked my ability to take credit cards. I lost several new customers over the weekend due to this. This makes my customers question my legitimacy as a business and makes my operation look terrible. I am in the process of trying to find another credit card processing service that will work with my monthly subscriptions.
Stripe has been nothing but a headache to deal with. Everything from entering tax information, to receiving payment, to now this issues has been difficult with Stripe. If you own a small business and are looking at Stripe, don't do it! It will be much more hassle than it's worth. The communication is terrible, their chat feature does not work, there is no option to call, and email is slow and when it does arrive it's an automated response that gives no information as to what the issue really is. Do not use this company!!!
