- Report: #805040
Complaint Review: STS Tire and auto - Internet
-
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STS Tire and auto
431 Amwell Road Hillsborough, NJ 08844 Internet, United States of America
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Web:
http://www.ststire.com/locations/hbb/hillsborough
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STS Tire and auto Hillsborough Rip Off Oil Change Internet
*Consumer Comment: Estimate?
*Consumer Comment: Well aren't you nice
*Author of original report: Only an a*s makes Assumptions
*Consumer Comment: Estimate
*Consumer Comment: I guess...
*UPDATE EX-employee responds: STS Techs DO rip people off...
*Consumer Comment: Leonard
*UPDATE EX-employee responds: Coast
*REBUTTAL Owner of company: STS oil change
Report Attachments
You would not think that an oil change for a 4cyl Toyota would be that expensive if you were not dealing with a Toyota dealership. I visited and STS Tire and auto in Somerville, NJ on my wall to the Raritan shopping mall for an oil change. I ask what the cost would be the gentleman told me $38.00. Which was fine. As I did not have time to wait the 2 hours, I choose to go a different day to the one closer to my home.
So Monday morning I go in and request an oil change with Mobile 1 Synthetic, I was thinking it might be a couple bucks more for the synthetic but when my car was done and the bill was due I nearly lost my mind! The bill came to $72.57 they charged me $48.50 on 4qts of oil. I can get 5qts of the same 5w20 at Walmart for $25.00! They could buy it from Walmart and charge me $5 more and still make a profit. STS Tire and Auto are crooks to say the least.
So Monday morning I go in and request an oil change with Mobile 1 Synthetic, I was thinking it might be a couple bucks more for the synthetic but when my car was done and the bill was due I nearly lost my mind! The bill came to $72.57 they charged me $48.50 on 4qts of oil. I can get 5qts of the same 5w20 at Walmart for $25.00! They could buy it from Walmart and charge me $5 more and still make a profit. STS Tire and Auto are crooks to say the least.
9 Updates & Rebuttals
annonymous guy
United States of AmericaSTS oil change
#2REBUTTAL Owner of company
Fri, February 10, 2012
Have you learned to now sign the work order BEFORE the work is done? An oil change WONT be an estimate, unless they are not sure of how many quarts the vehicle takes. NO BRAINER
Leonard
New Jersey,USA
Coast
#3UPDATE EX-employee responds
Thu, February 09, 2012
We never verified that this was a rip off because the OP refused to tell us what the quote was.
Understood. I just wanted to add my personal experiance, being a former employee of the company :)
coast
USALeonard
#4Consumer Comment
Thu, February 09, 2012
We never verified that this was a rip off because the OP refused to tell us what the quote was.
Leonard
New Jersey,USA
STS Techs DO rip people off...
#5UPDATE EX-employee responds
Wed, February 08, 2012
But... It's not their fault. It's the fault of store management and upper management. STS underpays their techs, plain and simple, and then they promise them the world with their 'commission program', but when the profitable jobs come into the shop, management just gives these jobs to the techs who are not on the commission program. The techs who ARE on the commission program are left with the unsavory choice of... ripping people off.
The district managers are all pitted against one another. This makes them push the store managers, who in turn push the techs. Management doesn't want to know what you are doing... If you get caught, they will try to help you out, if you are pulling in the 'numbers'; if you aren't, you get left out to 'flop in the wind'. If your numbers fall behind, you get reprimanded. This reprimand goes all the way up the food chain, from tech, to store manager, to district manager.
STS is starting to shy away from actually 'fixing' cars. They are moving towards just doing tires, alignments, and fluid maintenance. Those are the things that you can train a monkey to do. They don't want to pay their top techs top dollar, they want to hire kids out of school and pay them nothing to do tires, alignmenets, and fluid changes. With the new alignment machines, you don't even have to know anything about cars; the machine tells you exactly what to do!
I saw one guy get bounced around from shop to shop because he wasn't pulling in the numbers. Do you know what his problem was? He had integrity. He couldn't sell people oil flushes (which are useless!), or any other of the fluid services. He couldn't sell rotors and calipers on every brake job. He couldn't sell belts, tires, or cabin air filters on every oil change. He had integrity. He cared for his customers. That landed him onto the unemployment line when the big mass exodus happened in the fall of '09. Companies used the economy as an excuse to get rid of what they thought was the 'dead wood'. STS was on the crest of that trend.
Find yourself a local guy. Someone that you can trust. Stay away from the STSs of the world, the Pep Boys, the Sears, the Midases, the Goodyears, the Firestones. Sometimes the local guy can rip you off too. Hey, it's not a perfect world! But... the odds are better that you are being ripped off by the ones that I mentioned above! I worked at STS... for a long time. I got out, and I'm doing much better now!
Do your homework, ask around, check out this site, reasearch! You'll find the good guys, they're out there! Peace!
Robert
Irvine,California,
U.S.A.
I guess...
#6Consumer Comment
Tue, December 06, 2011
So I guess you are an a**. Because it was you who assumed that the cost of the synthetic oil would only be a couple of bucks more.
, I very well know them and I know that was a ripoff
- Okay since you know ALL of the costs involved please tell all of us uninformed people how much they bought this oil for and how much profit that you would allow them to make on it?
Ashley
springfield,Missouri,
U.S.A.
Estimate
#7Consumer Comment
Tue, December 06, 2011
You still never answered the question, what was the estimate the second shop gave you before changing the oil? Or what did the signage say about their pricing? I know around here the prices are all posted. Also, I guess it depends on your supplier. Amazon has this brand of oil for 48$ for a 5 liter jug. Walmart would price out to about 30$ so how do you know what price this shop paid when the price clearly fluctuates?
Mr.Skyy
Hillsborough,New Jersey,
USA
Only an ass makes Assumptions
#8Author of original report
Tue, December 06, 2011
You are so generous in letting them make $5. Obviously you have never run a business or you would realize how silly that statement is. It would cost them more than that in just labor costs it takes to buy the oil.
-Obviously you didn't get my point when mentioning the $5 profit, as I would not expect any company to purchase their stock from Walmart or any other retail store for that matter, I very well know the costs involved in running a business, I also know the cost of the oil they buy and how much they buy it for since my company makes the oil they buy. I am a plant foreman for an oil terminaling company, so when you speak of costs, I very well know them and I know that was a ripoff. I also would very much enjoy changing my own oil, but since time does not allow me to I have to seek a quicker solution that best suits me without being over charged.
Robert
Irvine,California,
U.S.A.
Well aren't you nice
#9Consumer Comment
Mon, December 05, 2011
They could buy it from Walmart and charge me $5 more and still make a profit.
- You are so generous in letting them make $5. Obviously you have never run a business or you would realize how silly that statement is. It would cost them more than that in just labor costs it takes to buy the oil.
If you really wanted to save money why don't you go to Walmart and then change your own oil? You would have saved almost $50.
Perhaps next time you should get an estimate BEFORE you have the work done.
coast
USAEstimate?
#10Consumer Comment
Mon, December 05, 2011
What was the estimate you were quoted at the time you requested service?
