- Report: #1070265
Complaint Review: STS - flemington New Jersey
Reported By:
Angry Customer -
Flemington, New Jersey,
Submitted:
Updated:
-
Author Not Confirmed
Why?
STS
304 Route 202-31 Circle flemington, 08822 New Jersey, USA
Phone:
908-782-2500
Web:
N/A
Categories:
Business Rating:
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STS Rip off, Charlatins, Robbers, Theives flemington New Jersey
Never use this company or location, theyre robbers. Ive never had such a horrid experience with a auto repair shop in my life. I got estimated an hour to hour and half for a job to be completed and was charged the full hour and half. When I talked to customer service the lady thought it sounded wrong and said they should charge based on how long the job takes, but wasnt too sure. Also while other STS locations are willing to take your card number down and hold payment for an hour or so, so you can run to the bank to transfer money from savings to checking acct, this location held the car captive and refused to let me use it to go less then 2 miles down the highway to the bank in 90 degree weather.
I contact customer support via email as well and got a message back from the "regional manager" who said that what the location did was all correct and fair according to "comapny policy". That all the other locations that are willling to take your card number down (shown with valid and proper ID) and charge it at a later time, say an hour, were all wrong and all could be fired if caught. So I guess when i called around to STS locations and asked them is it possible to Drop the car off for the day to repair then just leave the spare keys in the car, and them saying not a problem we'll just take your card number down and leave your keys with us they were wrong and should be fired?? This is the biggest load of crap ive ever heard. If you ask me stay with local small garages and NEVER use this company.
