Beth
Lancaster,#2Consumer Comment
Wed, February 19, 2014
I also can not contact Stuartleerebates.com about the status of my rebate... it has been well over 90 days since I submitted my rebate. When I check status it says "PENDING PAYOUT AUTH. ISSUE ON OR BEFORE 2/05/2014". That is all it says. I have yet to receive it. Looked for contact info and the only way to do it is by email.
Wireless Number: | * | or Rebate ID: | * |
Required fields are indicated with an * asterisk.
It clearly states wireless number OR rebate ID. I do not have a rebate ID. I do have my phone number. However, when I submit my question, It will not send because there is an * next to the "or Rebate ID". So yes, I agree this company has a problem. Why don't you address this problem? I see in the prior reports this problem has been mentioned and obviously you have yet to fix this issue.
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Frisco,#3Consumer Comment
Thu, November 28, 2013
I am in the same situation as the complainant. Stuart Lee Rebate's website states that my rebate check was sent on 11-12-13. It is now 11-26-13 so I filed a report on the website not receiving the check. There is no way to reach anyone at this company by email or phone. I did get an automated email stating my check was sent by U.S. mail and not to contact them again for another 60 days.
Why can they not specify the mail carrier so I can check if the first class mail they sent was delivered or lost? Why does it take another 60 days for them to be able to send a replacement check when they can simply cancel the lost check? If it is lost they have to cancel it anyways whether it has been a week or 60 days past expected receipt date so that no one can ccan it.
I'm wondering how any others are in the same situation and if something can be done. Hopefully this helps others and show the kind of customer service that can be expected from Stuart Lee Rebates.
Stuartlee rebates
Lynnwood,#4REBUTTAL Owner of company
Thu, January 03, 2013
Please note the reason we ask individuals to contact us through our website is to have clear and and accurate information when dealing with any rebate concern. This also logs the date, time and keeps a record of all contact. Many times when a customer calls they do not have the information we need in order to research their rebate. This delays the response time and also takes valuable time away from our employees working to make sure everyone gets their rebate . The website requires the customer to fill out their basic information which then enables us to research their concern. Once we receive the customers basic information we respond via e-mail. Stuart Lee responds to every rebate inquiry received. This once again is tied to the tracking of the original concern. There are some instances when we do call a customer but we prefer to track via the internet so nothing gets lost in interpretation. This is the most efficient and cost effective way of doing business today. There is no hidden agenda, no one is trying to scam anyone, or keep them from getting something they deserve. We are here to be of service to all of our clients and their customers. Please contact us via our website if we can be of any further assistance to you.Stuartleerebates.com
Thank you-Stuart Lee Customer service