Complaint Review: Stub Depot LLC - Rockville Maryland

Let me first start by saying I am generally not one to complain but in this particular situation the company left such a bad taste in my mouth I feel compelled to tell my story.

The company I am talking about is an online ticketing agency called stubdepot.com.  I had used them in the past and had positive dealings and that is why this particular situation was so frustrating to me.

I had used their services to obtain tickets for Bruins playoff tickets and was looking for tickets to Game 7 of the Tampa Bay vs. Bruins series.  The tickets proved to be more money than I wanted to spend and was holding out to get tickets for the Stanley Cup Playoffs if the Bruins were to advance to the next round.

While I was looking for tickets for Game 7 I stumbled upon tickets that were being sold for the Stanley Cup round.  I looked at the prices which still seemed high in my opinion but decided to take a risk and purchased two tickets for Game 3 which would have been a home game for the Bruins if they advanced.

The Bruins eventually did win Game 7 against Tampa Bay and advanced to the next round.  The round in fact that I thought I had purchased tickets for in advance.  I received a receipt from the company (per usual) regarding my order and was waiting delivery of my tickets via email.  They tickets never came so I contacted customer service via email about the issue and their first response was that they "couldn't find" my order.  This of course was a little upsetting so I called the company to see what the issue was.

Once I was finally able to get someone on the phone the attitude that was given to me is mainly the reason why I am posting this complaint.  Instead of getting someone that actually cared about keeping a previous customer happy I was simply given a tough luck attitude.  The person explained that the group/entity that was selling the tickets didn't have them for sale any longer.

Here is where I need to give some background.  I purchased advance seating tickets for a game that may never have happened.  Due to this fact I was purchasing tickets at a reasonable rate because the game may never have been played and that being the case I would be stuck with a credit for the cost of my purchase.  The thing is the Bruins did win and they were advancing.  The price for the tickets I purchased went up 10x after they actually won the game - literally.  So basically this company saw they could make a considerable amount more than what I had paid and simply said too bad the tickets aren't available.

The attitude that a few dollars more for this one set of tickets is simply just bad business.  I felt scammed and wasn't given any options other than purchasing tickets at full value in a far worse location than what I had originally paid for.

They shouldn't be allowed to do this sort of thing, I took a risk buying the tickets in advance and because the ticket company could now sell them for more money they just said tough luck.  If the Bruins had lost that game and I had made my purchase I am pretty sure my order wouldn't have been lost and I would have been stuck with a credit for my purchase to use towards another event.

This is just bad business and the attitude of the owner of the company is what led me to post this.  I am a business person and I simply can't imagine just telling a client too bad.....never offered a solution of getting reasonably priced tickets or anything.  I ended up paying considerably more money than I wanted to because I had purchased the tickets with the intention of taking my son who would have been heartbroken if we couldnt have gone.

Be careful when using this company.  Maybe my situation is isolated and unique given the circumstances but the attitude is what upset me.