- Report: #459464
Complaint Review: Stubhub.com - San Fransisco California
-
Author Confirmed
Why?
Stubhub.com
199 Fremont St 3rd Floor San Fransisco, 94105 California, U.S.A.
Phone:
415-222-8400
Web:
N/A
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Stubhub.com Unfair Business Practices San Fransisco California
I sold tickets through their website and incorrectly listed the seats. They then purchased new tickets for the buyer that are "equal or better" than the seats advertised then they charged me for them. The again charged me another fee at a later date for reasons unknown. My problem is not only did they charge me for everything, they did so without any warning or explanations. They also charged me a commission for the sale of my tickets AND then again to the seller on the new tickets (Which i paid for). Their customer service and management were very rude.
Stubhub's policy states: or (ii) at StubHub's discretion and following StubHub's receipt of the tickets From the Buyer, issue a refund to the Buyer for the full cost of the tickets, including service fees and shipping and handling charges. StubHub may, in its sole discretion, deem tickets received as the same or better than those the Buyer committed to purchase I feel they were unfair in the transaction. I would understand if I was blatenly untruthful. It was an honest mistake. This was my first transaction with the site. There was plenty of time for the buyer to get new tickets, there were less expensive tickets for sale that could had been substituted, and I could of at LEAST been notified ahead of time what I was being charged for in specific detail and when I would be charged. They also ordered and charged me for the new tickets prior to my tickets being returned by the buyer.
If you have a problem with them I suggest that you also contact the San Fransisco Better Business Buruea, where they have an A+ rating. I have found way too many complaints online and was treated very rudely by them, and NO BBB A+ accredited company should treat customers that way.
Jamie
Hudson, New Hampshire
U.S.A.
Stubhub's policy states: or (ii) at StubHub's discretion and following StubHub's receipt of the tickets From the Buyer, issue a refund to the Buyer for the full cost of the tickets, including service fees and shipping and handling charges. StubHub may, in its sole discretion, deem tickets received as the same or better than those the Buyer committed to purchase I feel they were unfair in the transaction. I would understand if I was blatenly untruthful. It was an honest mistake. This was my first transaction with the site. There was plenty of time for the buyer to get new tickets, there were less expensive tickets for sale that could had been substituted, and I could of at LEAST been notified ahead of time what I was being charged for in specific detail and when I would be charged. They also ordered and charged me for the new tickets prior to my tickets being returned by the buyer.
If you have a problem with them I suggest that you also contact the San Fransisco Better Business Buruea, where they have an A+ rating. I have found way too many complaints online and was treated very rudely by them, and NO BBB A+ accredited company should treat customers that way.
Jamie
Hudson, New Hampshire
U.S.A.
4 Updates & Rebuttals
Stubhubecc
San Francisco,California,
U.S.A.
StubHub Follow Up
#2UPDATE Employee
Wed, July 01, 2009
Hi Jamie, My name is Jennifer Norberg and I'm the Senior Supervisor of StubHub Executive Customer Care. I read your complaint and understand you may be concerned with the outcome of your StubHub transaction. From what I gathered of the situation, it appears you were unable to fulfill a StubHub ticket order exactly as listed and consequently had been charged for the difference in cost for StubHub to find replacement tickets for the buyer as per our Fan Protect Guarantee. I do not dispute that the consequences of this situation are disappointing and sincerely apologize for any inconvenience you may have experienced. I was hoping that you could provide me with more detail regarding your StubHub ticket order as I would like the opportunity to address any questions or concerns you may have had regarding StubHub policies and how the situation was handled. I'd also like to find out if there is anyway to turn your StubHub experience around if at all possible. If you are interested in discussing this, please contact me at StubHub via email: [email protected].
Stubhubecc
San Francisco,California,
U.S.A.
StubHub Follow Up
#3UPDATE Employee
Wed, July 01, 2009
Hi Jamie, My name is Jennifer Norberg and I'm the Senior Supervisor of StubHub Executive Customer Care. I read your complaint and understand you may be concerned with the outcome of your StubHub transaction. From what I gathered of the situation, it appears you were unable to fulfill a StubHub ticket order exactly as listed and consequently had been charged for the difference in cost for StubHub to find replacement tickets for the buyer as per our Fan Protect Guarantee. I do not dispute that the consequences of this situation are disappointing and sincerely apologize for any inconvenience you may have experienced. I was hoping that you could provide me with more detail regarding your StubHub ticket order as I would like the opportunity to address any questions or concerns you may have had regarding StubHub policies and how the situation was handled. I'd also like to find out if there is anyway to turn your StubHub experience around if at all possible. If you are interested in discussing this, please contact me at StubHub via email: [email protected].
Stubhubecc
San Francisco,California,
U.S.A.
StubHub Follow Up
#4UPDATE Employee
Wed, July 01, 2009
Hi Jamie, My name is Jennifer Norberg and I'm the Senior Supervisor of StubHub Executive Customer Care. I read your complaint and understand you may be concerned with the outcome of your StubHub transaction. From what I gathered of the situation, it appears you were unable to fulfill a StubHub ticket order exactly as listed and consequently had been charged for the difference in cost for StubHub to find replacement tickets for the buyer as per our Fan Protect Guarantee. I do not dispute that the consequences of this situation are disappointing and sincerely apologize for any inconvenience you may have experienced. I was hoping that you could provide me with more detail regarding your StubHub ticket order as I would like the opportunity to address any questions or concerns you may have had regarding StubHub policies and how the situation was handled. I'd also like to find out if there is anyway to turn your StubHub experience around if at all possible. If you are interested in discussing this, please contact me at StubHub via email: [email protected].
Stubhubecc
San Francisco,California,
U.S.A.
StubHub Follow Up
#5UPDATE Employee
Wed, July 01, 2009
Hi Jamie, My name is Jennifer Norberg and I'm the Senior Supervisor of StubHub Executive Customer Care. I read your complaint and understand you may be concerned with the outcome of your StubHub transaction. From what I gathered of the situation, it appears you were unable to fulfill a StubHub ticket order exactly as listed and consequently had been charged for the difference in cost for StubHub to find replacement tickets for the buyer as per our Fan Protect Guarantee. I do not dispute that the consequences of this situation are disappointing and sincerely apologize for any inconvenience you may have experienced. I was hoping that you could provide me with more detail regarding your StubHub ticket order as I would like the opportunity to address any questions or concerns you may have had regarding StubHub policies and how the situation was handled. I'd also like to find out if there is anyway to turn your StubHub experience around if at all possible. If you are interested in discussing this, please contact me at StubHub via email: [email protected].
