- Report: #1054653
Complaint Review: SuddenValues.com - Internet Select State/Province
-
Author Not Confirmed
Why?
SuddenValues.com
Internet, Select State/Province, USA
Phone:
(888) 322-0988
Web:
http://www.suddenvalues.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SuddenValues.com Purchased two Dr. Dre headphones, received one pair 10 weeks later, but couldn't get refund for the headphones that didn't ship Internet
I placed two orders in February 2012, one for black Dr Dre headphones and one for white Dr Dre headphones. SuddenValues took the funds up front($300 total in this case) and gave me a March ship date. The ship date kept getting moved out. So I started calling weekly as I was hoping to receive one pair for my child's birthday in May. I was usually told the headphones would ship by end of that particular week that I called in, but they never did. This went on for weeks.
Finally in the last week of April I received the black headphones. I did not receive the white headphones in time for my child's birthday in May so I had to go out and purchase headphones locally. I then called SuddenValues early May (which is now almost 3 months since placing the order) and told them since they can't fulfill the order for the white headphones I wanted my money back. I told them I had to buy a pair locally so I didn't even need the white headphones any longer. I was told they would process the refund, but they offered to send a pair of headphones since they were now available!!! I said I didn't need them any longer since I purchased locally after waiting for months. So I was told they would process a refund back to my credit card. I waited for weeks and nothing posted to my credit card account. So then I tried calling back again. I tried the Sales Department, Accounting Department, and Customer service, none of them answered their phones. I tried for days and left many messages. I sent emails to Suddenvalues, but would not get a response regarding this refund situation.
Finally last week I tried calling again, and a person answered the phone! I asked for status on my refund. I was told only the accounting department would know about it, and the representative couldn't help me. I told the Representative that the Accounting department never answers their phone. The Representative continued to say she couldn't help me. I finally gave up and told the Representative to just send me a pair of headphones, I didn't care if they were purple with pink polka dots. She laughed at that, so I assume she must hear frustration from customers regularly. I don't need another pair of headphones, but it was obvious that I either accepted another pair of headphones or kiss my $149.99 good-bye. This was a terrible experience. Now I know why they are rated as "F" by the BBB.
