precise14010
United States of America#2Author of original report
Wed, February 08, 2012
Q:Did the other repair shop just diagnose it or did they fix it and
actually solve the problem? What was their diagnosis? Also how much
did they charge?
A:Yes the problem was corrected by repairing a burnt wire in the engine wiring harness at the second shop and they did not charge anything up front. Turns out the owner of the shop worked for Sullivan for years and knows exactly how they operate that is why he left. Once everything is settled my father-in-law has to only pay $400.00.
Second: I was there and the parts were requested after Cadillac removed the ignition switch but BEFORE they installed the ECM. When we expressed we wanted the old switch it was not a problem but after they installed the ECM and we again requested the parts it became an issue.
Third:"I have read numerous stories involving this same issue and Cadillac ripping off other consumers".
- And if you look you can find numerous stories involving other issues
and other manufacturers. So what is the point of that statement?
The point of this statement is simple. A large portion of Sullivan Cadillacs business comes from seniors. This is not the first documented claim against Sullivan for ripping off or misleading a senior. Sullivan Cadillac clearly makes a habit of it.
Robert
Irvine,#3Consumer Comment
Tue, February 07, 2012
First off I am not saying that the dealer didn't RipOff your father. But nothing you have posted shows it was because of his age.
Did the other repair shop just diagnose it or did they fix it and actually solve the problem? What was their diagnosis? Also how much did they charge?
As to a few other comments you made...
By refusing to show my father-in-law the old parts Cadillac is violating his rights as a consumer.
- Not necessarily. Generally any laws that require a shop to return the old part if requested also requires that the customer request it BEFORE the service is performed. It does not look like your father requested the old parts until afterwards.
I have read numerous stories involving this same issue and Cadillac ripping off other consumers.
- And if you look you can find numerous stories involving other issues and other manufacturers. So what is the point of that statement?
precise14010
United States of America#4Author of original report
Tue, February 07, 2012
Update: I took my 1998 Cadillac to Expert Touch Automotive in Ocala, Fl for a second opinion. They found the problem and it had nothing to do with what Sullivan Cadillac charged me for or what they were trying to charge me for. I am now waiting for Cadillacs response from the complaint I filed with the BBB and the Florida Department of Consumer Services.