- Report: #127723
Complaint Review: Summer Bay Resort - Orlando Florida
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Author Not Confirmed
Why?
Summer Bay Resort
7700 Southland Blvd. #160 Orlando, 32714 Florida, U.S.A.
Phone:
800-6254904
Web:
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Business Rating:
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Summer Bay Resort ripoff scammed single mother with 3 month old daughter Orlando Florida
One of the resorts "Summer Bay Resort" has scammed me and I would like for you to know about it. I got a notification on the internet that I had won a vacation. I called the number (1.800.625.4904) and had a great conversation with the agent (Lisa) that was helping me. She then referred me to her supervisor (Mark Johnson) who then asked me how I was going to pay for this vacation. I told him that I didn't have any money at the present to pay for the vacation, as I had only $17.00 in my account. He told me "No Problem" If you have a debit card we can process it and it will decline which will allow us to reserve your package.
I found that harmless, and thoughtful so I gave him my debit card number and he referred me to a man who would explain the details of my vacation. As the man was recording our call he was explaining to me about a Daytona trip, not the Cancun & Vegas trip that I had discussed with Lisa. I stopped him and told him that the information that he had was incorrect. While I was on the phone with him I went online to make sure that the money never processed through my account and there I saw a charge for $198.00. I told him to send me back to his supervisor.
When I got on the phone with Mark Johnson I told him that I did not agree to him charging money to my account. He told me that he ran it and it was declined for ($398.00) the full amount of the vacation but it was approved for $198.00. I said "You must not understand I don't have the money for this vacation!" He said "Well how about you can have the vacation for $198.00." I said "I just told you I didn't have the money!" He then said "Would you like a refund?" I said "YES!!!!" and then he hung up on me. I tried to call the number back that was on my caller ID and it was the number to a totally different building. The man that I spoke with gave me another number to reach the office I had 1st called it was 1.877.807.4247. I talked to a lady who tried to tell me that I was the one in the wrong for giving him my card number, and that I was confused! She then told me that her supervisor would call me in a half an hour. Which never happened. I am a single mother with a 3 month old daughter. This situation is rediculous and not logical at all! I am very angry about this situation and I will continue to contact people about this problem until it is firmly resolved to my liking.
Britney
Vancouver, Washington
U.S.A.
I found that harmless, and thoughtful so I gave him my debit card number and he referred me to a man who would explain the details of my vacation. As the man was recording our call he was explaining to me about a Daytona trip, not the Cancun & Vegas trip that I had discussed with Lisa. I stopped him and told him that the information that he had was incorrect. While I was on the phone with him I went online to make sure that the money never processed through my account and there I saw a charge for $198.00. I told him to send me back to his supervisor.
When I got on the phone with Mark Johnson I told him that I did not agree to him charging money to my account. He told me that he ran it and it was declined for ($398.00) the full amount of the vacation but it was approved for $198.00. I said "You must not understand I don't have the money for this vacation!" He said "Well how about you can have the vacation for $198.00." I said "I just told you I didn't have the money!" He then said "Would you like a refund?" I said "YES!!!!" and then he hung up on me. I tried to call the number back that was on my caller ID and it was the number to a totally different building. The man that I spoke with gave me another number to reach the office I had 1st called it was 1.877.807.4247. I talked to a lady who tried to tell me that I was the one in the wrong for giving him my card number, and that I was confused! She then told me that her supervisor would call me in a half an hour. Which never happened. I am a single mother with a 3 month old daughter. This situation is rediculous and not logical at all! I am very angry about this situation and I will continue to contact people about this problem until it is firmly resolved to my liking.
Britney
Vancouver, Washington
U.S.A.
1 Updates & Rebuttals
R
Albany,New York,
U.S.A.
Don't waste your time contacting the company...
#2Consumer Comment
Mon, January 17, 2005
Go straight to your bank and tell them about the fraud and scam. Any reputable bank will immediately reverse the transaction and block them from trying it again. When you go, don't tell them every detail of your story. Just tell them the amount, date it happened, name of the scam company that was given to you, and tell them that you requested information on a free giveaway and they were supposed to charge you a 5.95$ processing fee. If you go into too much or give out too much info, you run the risk of the bank thinking YOU are the scammer. These scams are too common, and I guarantee you that the bank has heard of them before. GO NOW!! The more stink you make, the more likely you will get your way. If the bank says that they cannot reverse the transaction, they are lying and don't want to. Good luck
