- Report: #505679
Complaint Review: Summit Source - Fort Wayne Indiana
-
Author Not Confirmed
Why?
Summit Source
www.summitsource.com Fort Wayne, 46818 Indiana, United States of America
Phone:
2604897525
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Summit Source Summit Source President, Naval Electronics, Inc. Fort Wayne , Indiana
Spoke to agent Lee on the phone re coax cable they advertised on their website. I asked to purchase a sample. He told me to do it on the website. I did. Sample arrived and quality was good so we ordered 100 sets. What arrived was terrible. They explained some error and asked us to pay to ship back UPS. We found their reputation quickly on the internet as bait and switch so we entered a dispute with Visa and won the dispute no question. Lee if you don't issue a UPS call tag in next 30 days your product will be disposed of. Please return our money for samples including shipment costs prior to issuing the call tag.
3 Updates & Rebuttals
Summitsource
Fort Wayne,Indiana,
U.S.A.
Customer Received EXACT item ordered
#2UPDATE Employee
Fri, December 11, 2009
We have tried to work with this customer to
exchange the cables that he ordered. The fact is, he received the EXACT product
that he ordered. It was not the wrong product or a different product. He ordered Magnavox M61210 and he received Magnavox M61210. It was the same
product number from the same manufacturer. We have no reason to believe that
the product delivered will not meet or exceed all the specification advertised. If he has
a problem with the quality of the product he needs to contact Magnavox. If he
is not happy with his order and would like to return it, then per the agreed
upon terms and conditions of sale, he is responsible to pay return
shipping.
We are a discount merchant and we price our products in a similar way that a wholesaler would. We are not a retail store. Retail stores mark-up their prices to include fees such as cancellations, returns, and much more. In order to keep our prices low and competitive, we do not include these hidden fees within the price of our product. We do on the other hand clearly state them in our terms and conditions of which each customer must agree upon. If the customer purchased this exact item at a retail store and wanted to return it, he would be responsible to drive it back and return it. A representative of the retail store would not go to his house and pick it up. This is why we require customers to pay for return shipping.
We are sorry that the customer was unhappy with the quality of his order and we truly have tried to work with him to issue a return. At this time, we cannot issue a return with out the product being shipped back.Thanks,
Summit Source Team260-489-7525
tampasailor
Tampa,Florida,
USA
email response from Summit
#3Author of original report
Thu, October 08, 2009
Lyman / Debbie,
Regarding your message below for your order #84432...
We shipped White, Magnavox, Part # M61210 coax cables. Until you return the product to us, it is your responsibility to do so. If you choose to dispose of it, you are financially responsible for the product until we receive it back.
Your decision to initiate a chargeback has added a $50.00 chargeback and handling fee to your customer account, which you will be sent a bill for in the mail, per the Terms & Conditions agreed to upon placing the order: http://www.summitsource.com/conditions.php, under the "Terms" section.
Summit Source
4203 Merchant Rd.
Fort Wayne, IN 46818
Phone: 260-489-7525
9am - 5pm EST Monday - Friday
www.summitsource.com
[email protected]
MY ADVICE: BE VERY AWARE OF ANY DEALINGS WITH THIS COMPANY Summit Source
FIND ANOTHER SUPPLIER OR JOIN THE LONG LIST OF UN HAPPY COMPANIES WHO HAVE STAYED INTO CONTACT WITH THEM~!!!
THIS IS DEFINATELY A CASE OF BAIT AND SWITCH.
THE SAMPLES RECEIVED WERE GOOD.
THE PRODUCT WAS NOT THE SAME... TERRIBLE QUALITY.
THEY SAY ITS THE SAME PART NUMBER
THIS IS AN OLD BAIT AND SWITCH PLAY.
APPARENTLY BBB IS NO LONGER INTERESTED IN HEARING ABOUT THEM ~!!
CHECK FURTHER SITES ABOUT Summit Source
tampasailor
Tampa,Florida,
USA
email response from Summit
#4Author of original report
Thu, October 08, 2009
Lyman / Debbie,
Regarding your message below for your order #84432...
We shipped White, Magnavox, Part # M61210 coax cables. Until you return the product to us, it is your responsibility to do so. If you choose to dispose of it, you are financially responsible for the product until we receive it back.
Your decision to initiate a chargeback has added a $50.00 chargeback and handling fee to your customer account, which you will be sent a bill for in the mail, per the Terms & Conditions agreed to upon placing the order: http://www.summitsource.com/conditions.php, under the "Terms" section.
Summit Source
4203 Merchant Rd.
Fort Wayne, IN 46818
Phone: 260-489-7525
9am - 5pm EST Monday - Friday
www.summitsource.com
[email protected]
MY ADVICE: BE VERY AWARE OF ANY DEALINGS WITH THIS COMPANY Summit Source
FIND ANOTHER SUPPLIER OR JOIN THE LONG LIST OF UN HAPPY COMPANIES WHO HAVE STAYED INTO CONTACT WITH THEM~!!!
THIS IS DEFINATELY A CASE OF BAIT AND SWITCH.
THE SAMPLES RECEIVED WERE GOOD.
THE PRODUCT WAS NOT THE SAME... TERRIBLE QUALITY.
THEY SAY ITS THE SAME PART NUMBER
THIS IS AN OLD BAIT AND SWITCH PLAY.
APPARENTLY BBS IS NO LONGER INTERESTED IN HEARING ABOUT THEM ~!!
