- Report: #1145132
Complaint Review: Sun Trust Mortgage - McLean Virginia
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Sun Trust Mortgage
Dolly Madison Blvd McLean, 22101 Virginia, USA
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Sun Trust Mortgage The fun never stops McLean Virginia
Once you have a mortgage with Sun Trust, the fun doesn't stop. As the executor of my mother's estate, I wrote a check on her home equity line. A Sun Trust employee called me that day, giving no reason for her call. I called her back multiple times over the next two business days, but never received a return call. Come to find out they denied the check because I'm only the executor. No comment on that - perhaps that's the right course of action. But because I was not told of the denial and this amazingly incompetent "investigator" from the fraud division did not bother to return my calls, a large number of checks bounced, and I not only paid for those, but for the costs that vendors incurred when their own checks bounced.
Returning phone calls isn't rocket science. For most companies. For Sun Trust? Well, not so much.
2 Updates & Rebuttals
Bill B
McLean,Virginia,
Please read the original post
#2Author of original report
Fri, May 09, 2014
In the original post I said "they denied the check because I'm only the executor. No comment on that - perhaps that's the right course of action."
My complaint is the unprofessionalism of their staff - it turns out it was actually the branch manager - to call me and then not return five different return calls EVER. Not the decision itself.
MochaG
Springfield,Sadly but true
#3Consumer Comment
Fri, May 09, 2014
You will have to understand that Power of Attorney and executor are two different things. You can't pay debt for the dead if you are only an executor because you need the power of attorney. If you did it without power of attorney, no law will support you and Suntrust does not obligate to educate you... Sorry for your loss but the odd actually stacks against you...
