- Report: #967785
Complaint Review: Suncoast Resort and Casino - Las Vegas Nevada
Reported By:
Tom and Janice -
DRACUT, Massachusetts, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Suncoast Resort and Casino
9090 Alta Drive Las Vegas, 89145 Nevada, United States of America
Phone:
(877) 677-7111
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Suncoast Resort and Casino Liars and Ripoff Artists! Hidden Nuisance Fees at Checkout Time! Las Vegas, Nevada
My girlfriend and I went to Las Vegas on November 4, 2012 to visit family. We booked an all-inclusive package deal with Orbitz that included JetBlue airfare and a 6 night stay at the Suncoast. Upon checking in, we were told that we were "prepaid" and that no additional fees would be due provided that we did not use premium services such as room service, subscription TV, etc. We did not use these services. Well, lo and behold, we got charged and additional $30 "resort fee" (ie: "nuisance fee") at checkout time! The lady at the checkout desk was a real piece of work, parroting "corporate policy" and other such nonsense in an attempt to justify ripping us off. Well, I hope that the management and staff at Suncoast enjoy the $30 that they extorted from us because they will most assuredly never see our business again. LIARS AND RIPOFF ARTISTS! SHAME ON YOU SUNCOAST PEOPLE!
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
U.S.A.
Orbitz
#2UPDATE Employee
Mon, November 12, 2012
Hi Tom and Janice,
My name is Sarah, and I am part of the Orbitz Customer
Relations Team. We want to learn more about your experience so that we can
address the issue. Please email us at [email protected] and enter my
name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to
hearing back from you.
Sincerely,
Sarah
Orbitz Customer Relations
Chicago, Illinois
