Kerensa
Mankato,#2UPDATE Employee
Sat, November 26, 2005
I work at Suncoast. Getting people to sign up for EW (Entertainment Weekly) and/or SI (Sports Illustrated) is very important to our business. Everytime someone signs up for their magazine our company gets $11 dollars from the magazine company. Also, if the workers do not get people to sign up for these magazines every now and then, they can get fired for not making good numbers (i.e. Replay, Reservations, magazine subscriptions, etc) I know for a fact that the employes are supposed to explain that you are signing up for EIGHT FREE issues of Entertainment Weekly. After EIGHT issues it is then your responsibility to call the company and cancel your subscription. It is also possible to let it go a year until they try to bill you and then they will refund your money 100% -- so there is really no loss there. I've been working at this company for a year now and some of the most annoying things is when customers don't listen to what you're saying. If the employee failed to tell you that after eight issues you were to cancel if you didn't want to pay anything, then that is bad on the employees part. However, we're supposed to inform you of that. I hope this bad experience does not keep you from coming back to our store.