- Report: #654654
Complaint Review: Super 8 Motel - Marion Internet
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Super 8 Motel
2117 Marion Mt Gilead Rd Marion, 43302 Internet, United States of America
Phone:
800-454-3509
Web:
super8.com
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Super 8 Motel Wyndham Hotels Credit Card Rip-Off Marion, Internet
Below is a copy of the screenshot (minus personal infomation) that I received when I made my reservation on 10/16/2010. I was to be in Marion, OH for training on 10/26/2010 so I made a reservation for the night of 10/25/2010. As you can see, it clearly states that I can cancel up to 6 pm on 10/25/2010 (the actual date of my reservation).
In the meantime, my planned training was cancelled 9due to job layoff) and, early on the morning of 10/24/2010 I called the Super 8 Motel's so-called customer service line (800-800-8000) in order to cancel. At this point, some English challenged individual informed me that my reservation was NOT cancellable and that I needed to check the confirmatin e-mail that they had sent me for the details.
First of all, they had NOT sent a confirmation e-mail. Secondly, the screen shot clearly states that you can cancel up until 6 pm on the actual date that the reservation is for. I asked to speak to a supervisor and was given a number to call after 7 a. (800-454-3509). I called the above number and someone named "Ray" (unsure of spelling) told me the same thing. I also notified her that this was NOT disclosed whren I made the reservation or I would NEVER have agreed and made the reservation. Furthermore, that, since I am currently unemployed, being charged $60 + $$$ for a room I was not using was going to be a real hardship.
But this is NOT a matter of buyer regret. I was NEVER notified that I would not be able to cancle this reservation. I would never have agreed to that.
Pleas edo NOT let these people rip you off. Makes your reservations elsewhere with some motel that is honest and forthright.
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Your Receipt
Super 8 Marion OH
2117 Marion Mt. Gilead Road
US Route 23 & State Rte 95
Marion, OH 43302 US
Phone: 740-389-1998
Fax:740-389-2017
Reservation Confirmed
Thank you. Your room reservation has been confirmed. A confirmation has also been sent to [email protected]. If you need to cancel, you must do so by 6:00 PM local hotel time on October 25, 2010 or your credit card will be charged for one night's stay.
Confirmation Number
63608739
Payment Method
We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card immediately. Otherwise, your card will not be charged until you check-out.
NEW PASSPORT RULES Learn more >
Guest Information Room Information
Name: Suzie Sonshine
Address: 123 Main St
Anywhere, OH 43055
Home Phone:
Email:
Confirmation
Comments:
Number of Rooms: 1
Best Available Rate
Rate Description: Best Available Rate Free Continental Breakfast Free Internet Access Destination Super
Cancellation Policy: If you need to cancel, you must do so by 6:00 PM local hotel time on October 25, 2010 or your credit card will be charged for one night's stay.
1 Queen Bed Room Best Available Rate
Non Smoking Room With One Queen Bed Free Continental Superstart Bkst Free High Speed Internet Access
Occupancy: 3 people max
Per Room/Night
Mon. 10/25/10 USD 54.99
1 night (1 Room): USD 54.99
Taxes: USD 6.87
* Total: USD 61.86
Check-in:
Mon. October 25 After 02:00 PM Check-out:
Tue. October 26 Before 11:00 AM
Rooms and Guests (per room):
1 Room with 1 Adult, 0 Children (13-17), 0 Children (0-12)
--------------------------------------------------------------------------------
* Rate Information
In addition to the Rates and Totals shown, other charges may apply for local amenities like safe warranties and telephone access. Local surcharges or service charges are not included in the total room rate. Local taxes may be additional. Please note that a change in the length or dates of your reservation may result in a rate change. Please check with the property for further details.
We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card in advance of your arrival. Otherwise, your card will not be charged until you check-out.
2 Updates & Rebuttals
sommer182
North Dakota,USA
SAME DANG THING!!
#2Consumer Comment
Mon, February 28, 2011
I can also report a similar situation, this time for TWO reservations I made at a Days Inn (another Wyndham property) in Satellite Beach FL. As far as Days Inn is concerned, I'm out the money for my reservations in April and June, and unless I can get someone at Wyndham to reply or call me back, I'll probably be eating nearly $500 in room charges when I won't even be spending a minute in the rooms!
Has anyone every successfully talked their way out of this situation?
Karl
Clovis,New Mexico,
U.S.A.
Same Thing Happened to Me
#3Consumer Suggestion
Mon, January 10, 2011
I had the same experience at motels in San Diego and Baltimore. Apparently if tyou book the cheapest rate itcan bea prepaid booking with no cancellation. The confirmation doesn't say it isbut if you call the hotel to cancel they tell you. It is someplace on the reservation website but not prominently stated. Luckily I could "sell" my room to a business partner who was staying an extra night.
If you are booking on line read all the small print and if you are unsure CALL the motel or hotel before booking a room.
