- Report: #1238461
Complaint Review: Superfilings.com - San Francisco
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Author Not Confirmed
Why?
Superfilings.com
355 Columbus Ave #4 San Francisco, 94133 USA
Phone:
(415) 409-8220
Web:
superfilings.com
Categories:
Business Rating:
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Superfilings.com sellerpermits.comsuperfilings.com did not fufill promise of a "fast birth certificate" - "fastbirthcertificate.com!" San Francisco California
I need to order a birth certificate online, my state, MA, will only allow you to do this through a third party service and instruct you to choose "vitalrecords.com...unfortunately, I chooose the first option that apperaed in a google search, assuming they were all the same and filled in my information on "fastbirthcertificate.com". Thought something was strange when the fee was 99 (before the actaul birth certificate fee) when on MA websitre it advertised vitalrecords.com as a one fee of 71.00!
Anyway, I submitted and paid. superfilings emailed me on 11 May 2015 to tell me ,my certificate has been mailed. Three weeks go by and I still don't hacve a birth certificate. I contacted support at superfilings and got this response:
" We did our services and filed with the state, thgat is what you agreed to pay for, we can send you
a copy of the agreement"
Perhaps I am assuming too much, but I would think if I pay anyone 99.00 for any service, they should follow through when it does not work. Instead, there attitude is, we mailed the form, we are all done with you.
In another email correspondance, they did say that part of their responsibility, was to file and "smoth things over" with the state. I said, OK! Please smooth things over with the state - I need the birth certificate! The response was that smooth things over means correct any misspellings I may have had in the form. In further correspondences, i was told that is "illegal for them to contact the state in my behalf" How did they order the birth certificate with out contacting the state?
I feel, honest companies will give you what you paid for or refund the money. Superfilings wont do either. I have no birth certificate and $100 less in my checking account! I was ripped off.
2 Updates & Rebuttals
I am not a competitor making up negative situations
#2Author of original report
Fri, August 14, 2015
I am not a competitor, I am a paying customer who did not receive anything:
Hello!
We understand your frustration. Have you tried calling MA? We do not ship the birth certificate since we are a third party filing agency, as you read on our website before you got started on our order form. Please note that 99.95 was the filing charge, by us, and the rest of the additional costs were from the state. We did our services and filed with the state and the state issued your birth certificate (via shipping) all within 5 business days. Please do contact the state directly to see where THEY sent it. We did not mail you your birth certificate. The state mailed it since they are the legal holders of the birth certificate and can make certified copies.Customer Support
fastbirthcertificates.com
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 Jun 1
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We file. We let you know what the state needs. If they need additional information we contact you and try to smooth things out with them. I am sure you read the terms and conditions and scoped out our website well enough to understand what we do. If you didn't then I am sure you would have called us to ask any clarifying questions before placing a $99.95 order. There are some cases that the state needs to talk directly to the person. This is your case. Call the number, reference your order number, and see what they would like to do since THE STATE shipped your order.
Thank you.
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Jun 2
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The number they gave me is only a recording with instructions: The reason I payed for this swercvice is that MA only takes requests through third party agencies.
SuperFilings.com
San Francisco,California,
USA
Sorry you had issues- we don't see any record of this.
#3REBUTTAL Owner of company
Thu, August 13, 2015
We are terribly sorry this individual had issues or problems in getting their certificate!
In researching this complaint, we are having trouble finding any record of this. Most of the very few negative reports about us are by competitors posting phony complaints. If this is a real complaint, we kindly ask that the individual complaining provide details of the order so we can address and correct the issue.
To address the complaint: we would never use the demeaning tone that this individual suggested. To quote:
"We did our services and filed with the state, that is what you agreed to pay for, we can send you a copy of the agreement."
That type of language so far from any language we would ever use to a paying customer! Especially if the issue (as it seems in this case) was simply a problem with the delivery address provided. That is a very easy issue to correct.
We are a hard working small business, and our entire company goal is to take the pain and hassle out of the birth certificate request process and provide a positive experience.
We are always here to help and answer questions. Our reps are friendly, knowledgeable, and available. So please: Reach out to us! Ask us questions! Tell us your concerns! We are here to help.
We are always available through our website, through email, and by phone.
Website: www.fastbirthcertificates.com
Email: [email protected]
Phone: (415) 409-8220
