Complaint Review: Superior Debt Services - Fort Collins Colorado

Mr. Trammel has made serious accusations in this complaint that are unfortunately not based in truth. For every client that enters our program, we not only have a signed contract, but also a recorded verbal agreement for the key aspects of our program. Our response to this complaint is therefore based upon verifiable facts rather than vague accusations.

Mr. Trammel implies that Superior guaranteed that his program would be done in two short years. The reality is that Superior would never guarantee or even imply that a program can be completed is a specific amount of time. We do estimate the length of each clients program, but make it very clear that our representation of the length and amount needed to settle a clients debt is only an estimate. The length of time and amount of funds needed to settle a clients debt is based upon multiple factors, many of which are completely outside of our control. If a client misses scheduled payments or NSFs on any of his drafts (which was true in Mr. Trammels case) or if a creditor becomes aware of assets that the client has, but has not revealed to us, then more time might be required to accumulate the necessary funds for settlement. The contract that Mr. Trammel signed states, Client understands that contracted creditor accounts may accrue interest, late fees, and applicable penalties until a mutually agreeable settlement has been reached. And further, his contract states, Client understands that all timetables for the completion of the program are estimates and not guarantees. Client acknowledges that each case is unique and individual results and time frames may vary.

Mr. Trammel incorrectly states that he has been in our program for 4 years. The truth is that Mr. Trammel entered our program on 11/22/06, which means he has been in for approximately 3 years. Mr. Trammel also NSFd two of his originally scheduled drafts which would have extended his program regardless of any balance increase by his creditors.

Mr. Trammel accuses Superior Debt Services of passively settling some of his accounts. In point of fact, 6 of the 9 accounts and $9,052.40 of the $13,578.22 of debt he entered into the program has been settled. One account was removed from the program because Mr. Trammel did not have sufficient funds to settle and elected instead to enter into a monthly payment arrangement directly with the creditor. We did not charge Mr. Trammel fees on this account although we did obtain payment options for him. Mr. Trammel removed a second account from the program and settled directly with the creditor in spite of the fact that we had a credible settlement offer available. Again, we did not charge him fees on this account.

Only one account (Sears) remained unresolved (with a balance of $1,050) when Mr. Trammel cancelled the program and we made it quite clear that the account could have been settled long ago if sufficient funds had been available. In fact, in a phone conversation we had with Mr. Trammel on the very day he filed this very misleading and inflammatory complaint, we offered to use the fees he paid for the Sears account along with the small balance available in his escrow account in an attempt to settle the account. He refused, obviously preferring to complain rather than make a serious attempt to resolve the issue. We did not charge him fees on this account.

Mr. Trammel states that his credit is ruined; however, Superior offered to resolve his final account which would have qualified him to begin the process of credit restoration. He willingly entered into a program full knowing (as evidenced by his signed contract and recorded verbal acknowledgement) that it would have an adverse effect on his credit. His contract states, IMPACT ON CREDIT RATING: Client understands that participation in SDS program may result in adverse effects on his/her credit rating during the program. Upon completion of the debt settlement program, SDS will pay for 3 cycles of credit repair which has an equivalent value of $300. We strongly recommend you take full advantage of credit restoration at the completion of our program. So Mr. Trammel and Mr. Trammel alone bears full responsibility for his credit situation. He further states that they (Superior) are still in business." He is correct in this statement. Superior Debt Services is still in business because of the outstanding service and competent way in which we perform the services we commit to provide.