J.B.
Divide,#2Consumer Comment
Tue, June 11, 2013
We have posted our own complaint on RipoffReport.com against Super Jet, with the hope that we would have your same experience - with contact from the Owner - but we have not.
Do you have information as to how to contact the Owner of this company?
Philip R
Bristol,#3Author of original report
Thu, February 28, 2013
So I posted the original Ripoff Report.
I wanted to state that I received a very prompt and adequate response after posting my complaint here. The owners of the company contacted me because they did not know that I was having an issue with one of their employees, Jason. As it turns out, it appears as if he had the 800 number forwarded to his office/cell that all incoming calls would only go to him, and he could screen them.
From my understanding, he is being dealt with by the owners. They immediately apologized for my experience and made me whole again.
I appreciate their responsiveness and only wish that I would have known how to reach them when I first had an issue with Jason.
Thanks,
Phil R