Alec
New York,#2UPDATE Employee
Tue, July 15, 2008
I am a current employee for support-billing.com We are not a clearinghouse/collections agency, that is ridiculous. We provide support and billing services for a number of different industries, one of which is the online pharmaceutical niche. I see this post was from a long time ago, some of our companies that we supported did not have reliable shipping services, we have since updated our standards to better serve all the customers for the companies we work with. I have no idea what that company information he listed is, or who Nick Costello is. WhoIs.com is a domain registry for websites. He is right that we do not like when people refund their orders and we will try all possibilities to get you to receive the ordered product and be happy with it before issuing a refund. In terms of "threatening with fraud" I have a pretty good idea what he's referring to, and it is just a miscommunication. Our refund form we send by email states: ************ TERMS: There is an 11% credit card fraud preformed by customers by ordering products, receiving the product and then requesting a full refund. This is a Felony III charge that can be ascribed permanently on your record if found guilty. We will also submit your name to a national Data Base for fraudulent credit card purchases, this will limit your purchases on the net. We are a large online Pharmaceutical Corporation with sister companies working with us and over 120 websites. If we find a discrepancy or any intentional misinformation, your personal details shall be transferred to the Federal Bureau of Investigations' Fraud Department. Any Future attempt to purchase online medication or dispute charges shall result in Legal action based on prior records. ************ This declaration is not threatening the client with fraud. If you are not attempting to get a refund for false reasons, there is no problem. But as the email states, we do receive about 11% fraudulent refund requests. So we look into each refund request carefully and thoroughly to make sure that it isn't. The warning is supposed to scare away people trying to commit fraud against our supported companies. Unfortunately it does tend to get misinterpreted from time to time and individuals think we are threatening them.