These people are scam artists! When you buy something on a free trial basis ($4.95 shipping), they claim there is a money back guarentee. When you call to get a refund, firstly, they are very hard to understand, secondly, they try to rush you through the call and don't completely explain the process. I returned my product and sent back the entire order because I was not satisfied with it. The guy I spoke to about getting a refund stated I would recieve all my money back ($290) for 3 separate charges. When I called a week later to see if they had rec'd my returned order and I would only be refunded 2 of the 3 charges. So in the end, this free trial ended up costing me $100+ for a product that did not work, and certainly not something I would go out and buy for $100. If you question the charges or anything for that matter, they get an attitude with you. I asked to speak to a supervisor and the guy told me that they will contact me in 2 days. If someone calls me in 2 days, how on earth do I know it's even someone who works at that company, let alone a supervisor. My advice to anyone thinking of ordering this product or other products, beware of the policies, hidden charges etc. Check your account statement frequently to be aware of bogus charges. This is the last time I order anything online unless it is a reputable company!!!