Please Update Your Post
Charlotte,#2Consumer Comment
Wed, April 02, 2008
I'm sorry... I don't know what your credit is like, or how you prove your income, but why did they put you on a 10.14% mortgage? With the new changes to FHA underwriting and the changes to the county loan limits, there are more people than ever that qualify for the best rates available. The best part is, FHA programs aren't really score driven. There are some requirements, but if your score is 580 or 880, the rate is going to be pretty much the same. Let me know if you still have this loan and I'll do my best to point you in the right direction.
Customer Care
Louisville,#3REBUTTAL Owner of company
Wed, February 27, 2008
The customer that made the complaint was all over the board as to what remedy he would accept. In fact, the person making the complaint was not the actual customer who took out the mortgage with Surepoint. We offered to fix the situation and give the loan that the customer wanted via a refinance. He rejected this offer for unknown reasons. We are still willing to do so if the customer is agreeable. If any other information is needed pertaining to this complaint please feel free to contact the president of the company.