- Report: #388649
Complaint Review: Surepoint Lending First Residential Mortgage - Louisville Kentucky
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Surepoint Lending First Residential Mortgage
9721 Ormsby Station Louisville, Kentucky, U.S.A.
Phone:
800-5859005
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Surepoint Lending, First Residential Mortgage TOTAL ripoff!! This company needs to be sued!!! Louisville Kentucky
After my initial call I was told that I did not have to make another payment because they would have my loan refinanced by the end of the thirty grace period of my current mortgage. They called me everyday asking for documents, it was a never ending process, I was under the impression the loan would be obtainable with the documents I was advised to bring in from the beginning. I did make sure to give them every document they asked for day after day, consuming a countless hours of time to get the information they needed from various companies and government agencies.
At first they said my loan would close with in two weeks, two grew into a month, and was soon to be two months. Not knowing if I would close or not before my payment was due on the grace period. (Thirty days after due date) I asked if I should pay my payment. I was told no, we should be good to close before then. Up until the last day they were telling me this.
On the last day they told me they COULD NOT close my loan. I had no idea what to do. I paid my payment immediately but it was too late I already had been dinged for a thirty day late on my mortgage. When they tried to close my loan the second time they said it's too late and I could not qualify for the loan I applied for do to the thirty day late on my credit. My rate is now adjusting on the existing mortgage and I may end up losing my home. I am sick over this.
Robert
Atlanta, Georgia
U.S.A.
At first they said my loan would close with in two weeks, two grew into a month, and was soon to be two months. Not knowing if I would close or not before my payment was due on the grace period. (Thirty days after due date) I asked if I should pay my payment. I was told no, we should be good to close before then. Up until the last day they were telling me this.
On the last day they told me they COULD NOT close my loan. I had no idea what to do. I paid my payment immediately but it was too late I already had been dinged for a thirty day late on my mortgage. When they tried to close my loan the second time they said it's too late and I could not qualify for the loan I applied for do to the thirty day late on my credit. My rate is now adjusting on the existing mortgage and I may end up losing my home. I am sick over this.
Robert
Atlanta, Georgia
U.S.A.
1 Updates & Rebuttals
Customer Care
Louisville,Kentucky,
U.S.A.
Please contact SurePoint Lending
#2UPDATE Employee
Wed, November 12, 2008
Robert, I tried to find you in our system, but there isn't enough information in your posting to pin-point your file. We simply have too many customers named Robert from Georgia. I'm not sure if you escalated your problem, but we would be happy to talk to you to review what happened and see how we can help. We take over 100,000 applications a year, and won the Better Business Bureau Torch award this year, as well as the last three years. Although we see relatively few complaints, if there is a problem we would like to address it. Please call me directly at 866-249-9385 Thank you, Customer Care
