Jimmyc
Brentwood,#2Consumer Suggestion
Thu, February 21, 2008
As a mortgage broker, I can tell you that refinancing a home with the mortgage market the way it is can be very difficult. Brokers and loan officers want to get your loan approved, however, we sometimes have to jump through hoops. Now, if they did tell you not to make your mortgage payment, I agree, that is not right. But changing the mortgagee clause is standard in the industry, not matter which lender you choose. My guess would be that you would have had to "jump through hoops" with anyone just as we have to "jump though hoops" to get your loan approved. I agree, the entire process can be stressful and frustrating. The good thing is you got it done, when many people out there cannot. Count your blessings!
Customer Care
Louisville,#3UPDATE Employee
Mon, February 11, 2008
Jonathon, I investigated your complaint, and discussed the file with your loan advisor. Due to confidentiality, I can't go into detail on the loan process, but your loan was still active in the underwriting process when you posted your complaint. Your loan has since been closed and funded with SurePoint Lending. It seems as though your issues have been settled, but if you still have concerns, please contact our Customer Care Department. Regarding your complaint on your payment, the loan advisor states you did not make your mortgage payment by choice so you would not have to pay for an updated payoff from your previous mortgage holder (they charged a fee of $20). It is a practice of ours not to advise our customers to skip any payments due. In response to your complaint on your Homeowner's Insurance changing from your previous mortgage holder to SurePoint Lending, that is correct. The mortgagee clause on your homeowner's insurance must be changed to the new lender's name prior to closing and for final underwriting approval on the loan. Thanks for the feedback. Please let me know if you need further help. We are always happy to address any customer concerns. Customer Care 866-249-9385