- Report: #197789
Complaint Review: Sweep N Mop - Wallingord Connecticut
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Why?
Sweep N Mop
sweepnmop.com Wallingord, Connecticut, U.S.A.
Phone:
800-253-0794
Web:
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Sweep N Mop Dba GPM Sweep N Mop website bait n switch Ripoff Wallingord Connecticut
I saw an ad for this product on TV. I went to the website to get the product as advertised 2/$10 plus 3 replacement heads for $3.95. plus S&H of $7.95 for each mop.
The order would not go through. I did not get a confirmation page on the website nor did I get a confirmation e-mail. I assumed the order failed.
Next day, I get a charge on my VISA for $115.46 from Sweep N Mop! I called customer service. They said the order had already been processed and could not be cancelled. They said I would have to wait to get the merchandise (up to 4 weeks' delivery time!) send it back to them, wait for them to get it and then process a refund.
So even though it was their website that had technical difficulties I have to wait 4-8 weeks for a refund. Merchandise that was supposed to cost $29.85 is costing me $115.46 plus whatever it will cost me to send it back to them plus waiting time! Ripoff, indeed!
I should have called the toll free # on TV. Maybe this wouldn't have happened. But after dealing with two "customer service representatives" from Sweep n Mop, I wouldn't bet on it. They don't deviate from their script of "it's already shipped, we can't cancel the order" and "return the merchandise and we will refund your money"
Catherine
Crystal River, Florida
U.S.A.
The order would not go through. I did not get a confirmation page on the website nor did I get a confirmation e-mail. I assumed the order failed.
Next day, I get a charge on my VISA for $115.46 from Sweep N Mop! I called customer service. They said the order had already been processed and could not be cancelled. They said I would have to wait to get the merchandise (up to 4 weeks' delivery time!) send it back to them, wait for them to get it and then process a refund.
So even though it was their website that had technical difficulties I have to wait 4-8 weeks for a refund. Merchandise that was supposed to cost $29.85 is costing me $115.46 plus whatever it will cost me to send it back to them plus waiting time! Ripoff, indeed!
I should have called the toll free # on TV. Maybe this wouldn't have happened. But after dealing with two "customer service representatives" from Sweep n Mop, I wouldn't bet on it. They don't deviate from their script of "it's already shipped, we can't cancel the order" and "return the merchandise and we will refund your money"
Catherine
Crystal River, Florida
U.S.A.
4 Updates & Rebuttals
Barb
Brookville,Pennsylvania,
U.S.A.
Barb
#2Consumer Comment
Thu, July 06, 2006
The ad says 7.95 per mop so I ordered two mops and figured it would cost around $16.00, certainly not $87.00. I have also called the company and I called at 8 am and their office didn't open until 8:30, when 8:30 rolled around, the company phone rang and immediatley went to a busy signal. Now what are they trying to hide? I think I am going to contact the big TV networks and tell them that this product is a horrible rip off. As far as Peter telling me to ask about S&H, get a grip buddy, I'm 50 years old and work for every dime I make, do you think that I'm so careless that I didn't check first? It said 7.95 per mop! Dave thanks for your support.
Barb
Brookville,Pennsylvania,
U.S.A.
Barb
#3Consumer Comment
Thu, July 06, 2006
The ad says 7.95 per mop so I ordered two mops and figured it would cost around $16.00, certainly not $87.00. I have also called the company and I called at 8 am and their office didn't open until 8:30, when 8:30 rolled around, the company phone rang and immediatley went to a busy signal. Now what are they trying to hide? I think I am going to contact the big TV networks and tell them that this product is a horrible rip off. As far as Peter telling me to ask about S&H, get a grip buddy, I'm 50 years old and work for every dime I make, do you think that I'm so careless that I didn't check first? It said 7.95 per mop! Dave thanks for your support.
Barb
Brookville,Pennsylvania,
U.S.A.
Barb
#4Consumer Comment
Thu, July 06, 2006
The ad says 7.95 per mop so I ordered two mops and figured it would cost around $16.00, certainly not $87.00. I have also called the company and I called at 8 am and their office didn't open until 8:30, when 8:30 rolled around, the company phone rang and immediatley went to a busy signal. Now what are they trying to hide? I think I am going to contact the big TV networks and tell them that this product is a horrible rip off. As far as Peter telling me to ask about S&H, get a grip buddy, I'm 50 years old and work for every dime I make, do you think that I'm so careless that I didn't check first? It said 7.95 per mop! Dave thanks for your support.
Barb
Brookville,Pennsylvania,
U.S.A.
Barb
#5Consumer Comment
Thu, July 06, 2006
The ad says 7.95 per mop so I ordered two mops and figured it would cost around $16.00, certainly not $87.00. I have also called the company and I called at 8 am and their office didn't open until 8:30, when 8:30 rolled around, the company phone rang and immediatley went to a busy signal. Now what are they trying to hide? I think I am going to contact the big TV networks and tell them that this product is a horrible rip off. As far as Peter telling me to ask about S&H, get a grip buddy, I'm 50 years old and work for every dime I make, do you think that I'm so careless that I didn't check first? It said 7.95 per mop! Dave thanks for your support.
