- Report: #1136122
Complaint Review: Sweet Home Vacations - Kissimmee Florida
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Sweet Home Vacations
1280 Season Blvd Kissimmee, 34747 Florida, USA
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Sweet Home Vacations Clement Ng Clement Ng and Sweet Home Vacations is a FRAUD Kissimmee Florida
We just read a report of the same exact thing happening to us. We booked this vacation property over a month ago. Our trip is 2 weeks away and we just received notice through email that our reservation was cancelled. He stated that property had been sold. We just looked it up and it is not for sale. We already have purchased the airline tickets and rented a car. He offered no assistance to find us a new property. He supposedly returned our money, but we haven't seen anything yet.
He then told us that he was not the property owner, that he was just the booking agent. When we looked on the site, it states clearly that he is the Director of the company. He is extremely deceitful and now has left us with nowhere to go.
We are extremely disappointed in this customer service. Being that this is not the first time he has done this to someone, we will be reporting him to the Better Business Bureau as well. He should not be allowed to ruin people's vacations. This was for my daughter's 2nd birthday and 3 families are now out of money.
1 Updates & Rebuttals
SHV
Florida,Issue Resolved
#2REBUTTAL Owner of company
Mon, October 06, 2014
Unfortunately we had to cancel this booking due to the owner of the unit selling their unit. We personally own 30 vacation homes, and currently help 80+ owners to book their homes. In this case the owner decided to sell their home and we have no choice but to cancel the booking.
We have now notified all owners to give us at least 6 months notice prior to selling their home. We apologize for all the inconveniences.
