I ordered the insoles they advertised online and paid through PayPal. No notice of shipping, but a notice from PayPal they were paid on October 24th for $71! I haven't received them or heard from them on shipping. How do I get my money back? OR are they going to contact me with how long it will take to get the product. The scam reports are not good and now I'm feeling ripped off for a product I was looking forward to receiving.