CSR2
United States of America#2UPDATE Employee
Thu, December 09, 2010
Part #1 APC-075173 ordered 6/4/2010, shipped 6/7/2010 (ONE day later), received and signed for by the customer 6/10/2010. FedEx Tracking no.: 373464464018958. You can visit www.fedex.com and enter this tracking # to verify. This order shipped within a business day and was received by the customer within 4 business days. This is not "a month later" as the customer indicated.
Part #2 was a special order part. It was promptly ordered in on the customer's behalf. We kept him updated on his order status - we are available 7:30 AM - 4 PM M-F PST by phone as well as respond to emails throughout the day between those hours. Customer was sent SEVERAL update notifications on this item. Pentiar notified us that they could NOT supply us with this item, and the customer was REFUNDED IN FULL for the product immediately upon our receiving notification.