Complaint Review: Swiss Sciences - Clearwater Florida

REVIEW UPDATE: May 29, 2018: Monica Eaton-Cardone remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Monica Eaton-Cardone is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Monica Eaton-Cardone has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Monica Eaton-Cardone has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Monica Eaton-Cardone remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Global E-Trading for its full commitment to quality customer service.

Ripoff Report's discussions with Global E Trading have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Global E Trading listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Global E Trading's COO, Monica Eatron-Cardone has informed us that her personal philosophy is that his clients success are the heart of the business. As a result, Global E Trading remains vigilant in its efforts to evolve and adapt its methodologies to best meet the needs of its clients. Her commitment as an executive seems to be echoed throughout the organization as a primary operating principle.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Monica Eaton-Cardone during an onsite inspection held by a third party verification company with no biases toward Global E-Trading.

Global E-Trading is a unique company that provides software solutions for merchants, banks and consumers. Monica Eaton-Cardone further explained that their vision is to help companies, "make the communication line with transactions and payments much more efficient." Ms. Eaton-Cardone went on to state, "we have a very well defined niche in the market. We work with E-commerce merchants so there's not very many companies that do what we do.”

Leads for Global E-Trading are generated primarily through referrals, "almost 100% of our business are referral based."



CUSTOMER CARE & COMPLAINT RESOLUTION FROM GLOBAL E-TRADING

During the onsite interview, Ms. Eaton-Cardone was asked to describe a situation where a client was not satisfied with the level of service received. Ms. Eaton-Cardone assured us that they very rarely have complaints with their company because of the intimate relationship they have with their clients,"in many ways it's like a partnership." However if an issue does arise it is handled through effective communication, "if we have a client that is upset about a billing issue or something related...they'll give us a call and we'll resolve it." Ms. Eaton-Cardone expressed that Global E-Trading is willing to work with the client’s needs to the point of providing them with credits for hours spent on the project to building additional programs for them that create satisfaction. This level of customer service has resulted in lasting business relationships, "we've found businesses that we're able to add real value to. They grow as a result and that's growth for us as well."

When asked to comment on complaints posted on Ripoff Report's Ms. Eaton-Cardone explained that the comments on Ripoff Report's website were made by a disgruntled employee, "we've done everything that we can to make this situation never happen again...what I've done to resolve that since then is put in additional compliance levels with our human resources department so that every feels they are appreciated. Their taken care of very well, we have great exit interviews if things aren't working out. Those are strides that I've taken as a learning experience from this activity." In should be noted that Ms. Eaton-Cardone's accreditations include working directly with Visa and Mastercard, as well as providing compliance advice to fortune 500 companies.

Global E-Trading is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ms. Eaton-Cardone stated, "I hope that this turns into something positive. I definitely know there's a lot of businesses that suffer from repercussions that may be unfair accusations or slanderous comments. It's very difficult for a business to defend themselves...there's definitely a value in many cases to be able to give consumers or businesses that have been wronged a voice."



WHY GLOBAL E-TRADING IS BETTER THAN THEIR COMPETITORS

" When Global E Trading emerged on the scene, there weren’t other providers that offered similar services. Therefore, they were able to distinguish themselves as leaders because they filled a need no one else was capable of addressing.

The company was founded out of absolute necessity as the founders struggled to successfully manage payment processing risks, discovering there were few tools available to meet the demands of evolving technology. When they turned to the “professionals” for help, they realized there wasn’t a viable solution available – and most if not all were built upon static data principles that did not align with web-centric growth.

Fortunately, Global’s founders were able to develop a system to address this growing demand. The company’s success is derived from the knowledge of merchants’ day-to-day struggles.

An in-depth look at the company’s policies, tactics, and techniques reveals a unique blend of effective and never-before-seen opportunities for merchants to manage risk long-term; accounting for the dynamic requirement of evolving online technologies and advancements.”

• The company operates globally. Merchants are eager to embrace the earning potential of an internationally endeavor. Global E-Trading wants to be available when and where merchants need them.
• The company provides the most advanced fraud detection tool on the market. Merchants are able to prevent more fraudulent transactions than with any other service provider.
• The company provides the most advanced fraud detection tool on the market. Merchants are able to prevent more fraudulent transactions than with any other service provider.
• The company provides the most advanced fraud detection tool on the market. Merchants are able to prevent more fraudulent transactions than with any other service provider.
• The company provides the most advanced fraud detection tool on the market. Merchants are able to prevent more fraudulent transactions than with any other service provider.
• Services are fully customizable. Automated services are susceptible to mistakes, errors and oversight.
• Merchants shouldn’t have to change the way they do business. The company’s services require a very low IT commitment and are compatible with any bank, processor or customer relationship management system.
• Global doesn’t earn a commission on any of the merchants’ industry involvement.
• Payment plans are designed to encourage long-term relationships, sustainable growth, and industry efficiency.
• Most importantly, the company offers the industry’s only ROI guarantee. They don’t waste clients’ valuable resources.

There are several providers who have tried to mimic their results, but Global remains the leader of the pack.



GLOBAL E-TRADING – STATEMENTS FROM COO MONICA EATON-CARDONE

" We are dedicated combating fraud and minimizing losses so that merchants are free to do what they do best - grow their business.

Global E Trading's employees and executive staff remain vigilant in their commitment to providing valuable and ethical services to merchants. Global E Trading takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "They provide a very positive environment to work. Opportunities for suggestions and improvements are encouraged and employees feel like they are part of a team" Ripoff Report was pleased to learn that Global E Trading's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM GLOBAL E-TRADING

Global E Trading recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Global E Trading has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Monica Eaton-Cardone, Ripoff Report is convinced that Global E Trading is committed to quality delivery of services resulting in total client satisfaction.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Global E-Trading meets Ripoff Report Verified’s standards include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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