Synergy Detox Management
Simi valley,#2REBUTTAL Owner of company
Mon, December 02, 2013
Hello,
We are sorry the product did not work for you. While we do see good success rates overall, the hair detox shampoos do not work 100% of the time for everyone, and we don't promise 100% success.
We honor our money back guarantee on all orders. We can't check to see if your refund was processed because we don't know who you are, but based on the dates you are giving I'm sure the credit went back to your credit card shortly after you posted this complaint.
Refunds are processed at the end of the month your test results were received. If we received them on 12/3 it was processed on 12/31. It usually takes your credit card a few days to post the refund, and debit cards can take up to a week.
If you know you have not received this refund still, please contact us and we will look into it and make sure it happens if it has not already.