- Report: #1152972
Complaint Review: Systools Software - Internet
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Author Not Confirmed
Why?
Systools Software
Internet, USA
Web:
www.systoolsgroup.com
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Systools Software Systools, systoolsgroup, systools group Dishonest seller, useless software, does not honir their refund policy Internet
My company purchased the Google Apps backup software. The version we purchased claimed to be able to back up multiple mailboxes from a single logon. It failed, and their tech support downgraded me to the previous version, which did not have the same features. I was performing legal discovery on a tight time budget and gave up and did it manually since they could only offer to look into it later. I asked for a refund but they denied it, saying that I refused their help.
In other words, they sell software that diesn't work, offer to fix it after you buy it, and turn you down when you request a refund according to their policy. I didn't want a software development project, I wanted software.This is an incompetent and dishonest vendor and I recommend that you steer clear. It disgusts me that I was honest and paid for the number of users I though I would need, rather than ripping them off. Now I'm out $119 for crap software that doesn't work and I spent two days doing the job it was supposed to do. Stay away from this company! They have no integrity.
