Acidpop5
Dalton,#2UPDATE Employee
Sun, June 07, 2009
I can understand the frustration here and it sounds like there was some misinformation exchanged at some point. At T-Mobile we can not waive an ETF with an airline ticket. We can waive it with a valid driver's license from the country, a voter's registration card, a utility bill, rental agreement, or of course, a property deed for a house. What they said, even if said badly is a fact. We don't know with an airline ticket what your intention is. You could be visiting. That is why we look for some proof of residency. As far as the cancellation, when you contact us the plan is to cancel you at that time and then remove the ETF when the paperwork is provided; in a reasonable amount of time. What we do see a lot if people who cancel for moving out of the country through an indirect store and then start a new account after the ETF is waived. If that's caught you can certainly be billed. Since this wasn't the case the problem is that it waited so long. It takes quite a while to actually go to collections for the most part with T-Mobile. It sounds like when the ticket was refused it would have been a good idea to find another option and not simply leave the account.