Acidpop5
Dalton,#2UPDATE Employee
Sun, June 07, 2009
but you have to be in a service area where we can't offer service. The coverage map is not the only thing though that we take into account when you call. We look at the past calls for a complaint of the same problem, trouble shooting done for this problem, a service request filed to check the towers if they aren't working properly, but most importantly we also check your call log. We see every call made on the phone, where the call originated and terminated, and for how long the call lasted. If you say you have no service and we show that you should have coverage and that you have used a reasonable amount of minutes steadily than we would not cancel your line with no charge. As a rep, I would look at all of those things for you but I would also have to consider why you would keep service that doesn't work for seven years. It would be like throwing money away. If service doesn't work at your home, which is the address that matters, I suggest staying on top of it calmly; call and have service requests and troubleshooting done. I would also suggest staying on top of those requests to see where this is taking your service. I know this is taking up your time but if it accomplishes what you need then it would be worth it.
Rissa
Anoka,#3Consumer Comment
Tue, May 05, 2009
The title of this posting seemed promising..tmobile will not let you cancel your service even though you get no service where you live. But the reality of it is that they will let you cancel it, you're just not willing to pay the fees. You knew you didn't get service at you house and it wasn't a problem before you got rid of your landline. So you got rid of your landline..and the reason for that was? Since this was a voluntary action, you are fully responsible to pay the fee for cancelling, and the fact that you've been with them for 7 years knowing that this was a problem. If you want to get out of it so bad, pay the fee and cancel. As you said, you had expected they would want an early termination fee. This is well within the rights of any company because you signed a contract with them, and being that you've signed these contracts for 7 years straight, one would think you would know this. And in all honesty, if it was such a big deal for you to pay a fee, why would you not just wait for the last 5 months to be up and then just not renew with them? I would think since you don't have a land line, that it would be better to have a phone you could use by walking down the street or while you're out rather that not one at all. You can't knowingly cause a problem for yourself and then blame it on someone else. It sounds like you purposely diconnected your land line to avoid paying a cancellation fee. There is absolutely no reason for tmobile to wave your fee. It sounds like your just trying to screw them over. This problem is your own, not the company's.
Guyincognito
Anytown,#4Consumer Comment
Sat, November 15, 2008
I am sorry, but I am not understanding - why did you terminate your landline services if you already knew that the cell phone you had for 7 years was not going to work? You've been renewing your contract for 7 years when you had the full knowledge that you did not service at home, meaning you accepted that lack in coverage.