Complaint Review: T-Mobile-USA And TLC Americas LLC - Albuquerque New Mexico

I'm sorry to hear about your misfortune with this program. I had a great experience. I found signing up easy to do, and have recommended it to many friends. After doing a lot of research, i found a lot of info about the program, as well as ways to save money. Here is where i started. http://www.flywitht-mobile.com/welcome/faqs.aspx I hope everything works out for you. Good luck.

To the guy that posted this complaint: I don't mean to jump into your post here but I want to know what all these tmobile employees think about my complaint its posted 7/31 need some big help cuz your company there is literaly tryin to steal my hard earned money. So let's see what you guys say this time. Hopefully 1 of u guys out there is somewhat usefull

I felt ripped off from the get go on this so called free flight promotion too. I didn't specify three DIFFERENT destination and three DIFFERENT departure dates initially so I had my first request denied. From the time of denial it took them two months to get another form in the mail so I could resubmit. So I resubmit and finally get everything finalized and call T-Mobile today to set up my trip. First off, it's not really "free." It is, but they still get you. There is a $25 booking fee per person going on the flight (mine was $50). Then, on top of that you have to pay taxes, so my total was 150 bucks or so. I payed it a got my flight booked. An hour later I discover that the date I scheduled for the trip is no good. I was going to see a friend in Florida and he'll be out of town on that date. The first representative told me that I could change anything within 24 hours. So, I thought, no big deal I'll call and change my flight dates. So, I call and learn that it will cost me $200 too change my flight dates even though I had just set them up around an hour ago. It's absolutely ridiculous... They really get you coming and going. So, I'm stuck now with two plane tickets that I've payed $150 for and can't use and I refuse to pay them $200 to change the dates for me. It would be different if the tickets were already printed and in my hand ready for the flight and I decided to change but my flight date is over a month away and all the info is just sitting there on the computer which could easily be edited. I'm very upset about this and I'll definitely be disputing this charge on my credit card.

In response to Lala's rebuttal (from T-Mobile) of 7/3/08, I called TLC today 7/10/08 and spoke with Erica regarding status of my booking forms. As per Erica she stated that T-Mobile's Business Support Team is suppose to resubmit my qualifications to TLC in order for them to send me the booking forms. Until then I cannot get those forms. It is very frustrating that I have to continue dealing with the back and forth game between T-Mobile and TLC... All I want is what is owed to me and that is my two free flights. I cannot believe that I have to go through all this trouble. I have been a long standing customer for over 6 years and never had any problems with T-Mobile before. This is disappointing. I want some answers from someone.

first off as an employee of t-mobile i certainly apologize that u haven't received your free flight vouchers, and in turn had to spend money for plane tickets for your trip. it unfortunately is a huge misconception that t-mobile and it's reps are directly at fault in the free flight promo mishaps. and i can understand we r ur cell carrier, so we're the initial target. BUT the company handling the free flight promo, TLC, handles every aspect for your forms and eligibility not t-mobile. once they receive ur forms they verify with t-mobile that u r on the correct plan, renewed or signed up for service during the correct dates and that there have been no suspensions since the myfaves plan began. t-mobile did not submit a list, that would be an extremely long list if that were the case and there have been thousands of customers that received their flights no problem, and then there are the few such as yoursef who have not. we try to do our best but because TLC has handled your form since day 1 we can only refer you to them. i would continue to contact TLC, they have all the information, not t-mobile. unfortunately we don't have access to your forms, flight requests, etc etc... hopefully you will speak to someone at TLC that can give you some accurate information and get you your flights