- Report: #939668
Complaint Review: T-Mobile Wireless - Internet
Reported By:
Chris5612 -
Fort Myers, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
T-Mobile Wireless
PO Box 37380 87176 Internet, United States of America
Phone:
Web:
www.tmobile.com
Categories:
Business Rating:
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T-Mobile Wireless Privacy Internet
On September 11, 2012 at approximately 2:05p I contacted customer service, and I was connected to a Non-English speaking representative.
The representative Rafael, Employee Number 10362 opened my account and discussed several personal details with me about my account. I am (again) appalled, I have gone through great lengths, to assign a password to my account, and at no time during this conversation, did this representative ask me for my password. I feel my privacy is not protected with T-Mobile. I asked for a manager, and after no less than 6 attempts, Rafael disconnected my call.
I have had this happen in the past, and I thought I made my point very clear that a password was to be assigned to my account. Please!, Please! Explain to me (again) what do I have to do to protect my account from people who may try to gain un authorized access to my personal information.
I feel T-Mobile thinks this is a JOKE, and they do not take my privacy seriously.
I feel this incident is gross negligence on the part of the representative, and T-Mobile. I will file a formal complaint immediately against T-Mobile customer service, with the FCC.
The representative Rafael, Employee Number 10362 opened my account and discussed several personal details with me about my account. I am (again) appalled, I have gone through great lengths, to assign a password to my account, and at no time during this conversation, did this representative ask me for my password. I feel my privacy is not protected with T-Mobile. I asked for a manager, and after no less than 6 attempts, Rafael disconnected my call.
I have had this happen in the past, and I thought I made my point very clear that a password was to be assigned to my account. Please!, Please! Explain to me (again) what do I have to do to protect my account from people who may try to gain un authorized access to my personal information.
I feel T-Mobile thinks this is a JOKE, and they do not take my privacy seriously.
I feel this incident is gross negligence on the part of the representative, and T-Mobile. I will file a formal complaint immediately against T-Mobile customer service, with the FCC.
