Complaint Review: T-Mobile Wireless - Internet Internet

The following article is my opinion of T-Mobile and the events that transpired. I'm saying that to legally cover myself.

T-Mobile its really not cool to deny someone a port-out request, causing them to waste another 2 months filing a second port-out request, then charge them for usage during those two months because you couldn't get your act together the first time. Uncool!


Details:

This situation has arisen because of T-Mobile's decision to illegally deny my porting request which transpired between January 29th (the day the port was initiated) and mid February of 2009. T-Mobile magically doesn't have a record of this first port-out request, and the new telecom (actually the guy's name was Saiyad from OOMA) I was moving to ran into issues with T-Mobile rejecting the port-out request.

>> I have tried on numerous times to resolve the issue with T-Mobile customer care. Including speaking to supervisors, and corporate entities.

>> I later filed a BBB complaint against T-Mobile regarding the issue and T-Mobile could not come to any sort of resolution to the matter. Brian Watson, the T-Mobile corporate affairs representative that contacted me in regards to the complaint dodged communication by calling my evening phone number (instead of my morning number) listed on the BBB complaint while it was (surprise) morning time.

>> As a result, on June 23rd, 2009, I filed a formal complaint with the FCC against T-Mobile regarding this issue, and the issue wasn't pursued like it needed to be. 

OOMA confirmed with me that the reason my port out request was denied was due to an invalid last 4 of my social security number. I have proof to show that a port out attempt was made on my behalf during January 29th, 2009 (the one T-Mobile denies existing), and furthermore that the information provided was correct, and that it was received by OOMA so that the port-out request could be initiated. The copy of the fax confirmation will also supports that fact. After T-Mobile denied my first porting request, I immediately consulted with the Director of Operations at OOMA (my new provider), and a new port out request was initiated in March of 2009. T-Mobile does recognize this port-out attempt, and the second porting attempt completed on 4/20/2009.

So now after screwing me over, causing me a 2 month delay where I HAVE to keep my number for the portover to complete, T-Mobile is asking for $108.69 which is for service during those months after T-Mobile illegally denied my port-out request. The sad part is, anyone at T-Mobile really could have stepped up and fixed their mistakes, but its practically impossible for that to happen with customer support or the corporate end.

All I want to do is just meet somewhere in the middle with T-Mobile. I was wronged, T-Mobile feels they are justified in charging for service during those two months after denying my 1st port out request, and I just -JUST- wanted someone to realize what they had done and find common ground between us.

So then I finally decide to get in touch with Brian Watson as I really thought he may actually hear me out (yeah right). So I called him and left my name and number. To my complete and utter surprise, I got a call back from Mr. Watson, and he goes into a 10 minute ordeal about how I'm not going to be refunded my early termination charges. He thought I was some other person, and he didn't verify the person I was talking with, and for 10 minutes went on about the personal account details of this other individual he got mixed up with. So much for consumer privacy there. I feel that the only reason I actually GOT a call back was because he was intending to talk with another Ben besides myself.

So after all this, what does T-Mobile do? They send my account to a collections agency where my outstanding A+ (750 score) credit is now in jeopardy. I have since filed a debt dispute with the agency in writing and by certified mail, and I am pursuing a more formal FCC complaint against T-Mobile.

These are the kind of antics you have to deal with and put up with, and I, am very VERY not amused.

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On the flipside to this, OOMA is one of the best telecom providers I have ever seen. Period. No jokes, no bull, no ANTICS.