- Report: #1372533
Complaint Review: T-mobile - arizona
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Author Confirmed
Why?
T-mobile
arizona, USA
Phone:
480-883-9543
Web:
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T-mobile Deceptive Sales Practice Chandler Arizona
In April I was sold a service package for our new cell phones from T-mobile which we came to find out was not an honored service with corporate T-mobile. We entered the store after seeing a sign stating $80.00 unlimited text data and calls, we inquired inside and the salesman verified the cost as well as buy one get one free phone. We spent most of the day there we asked for any hidden fees and costs and he said there was none it would be $80.00 a month for two lines. He did I advise with insurance it would be $104.00 which was still giving us a saving of $30.00 from our current cell provider. This past weekend we went to the store to pay off our one phone and accessories in full, and then asked what our monthly bill would be and again was told $104.00. I asked if that would be reflected on our next bill and he said yes. I received my bill and it was $169.02. Of course I was surprised and called customer service and after one hour it was explained that the current bill was cut before we paid it off and then I asked what my bill would be going forward and the manager of customer service said $124.00, which is $10.00 less than what we were paying with our other provider. I demanded that they honor the package we were sold but they refused saying they do not have this plan to offer. So what is happening is the store is selling you a low package but in reality you will not pay the price they are selling you and you are forced into a higher cellular plan. A classic bait and switch T-Mobile refuses to honor what we were sold and only offered us a plan that is not unlimited and actually has less data plan. We spoke to a representative, a manager and a loyalty representative all who ignored our concerns. Do not use T-mobile, but if you do and they are selling you a great sounding plan, get it in writing, take pictures of any promotional material (they have since taken the signs down and state they never offered it) and get names or cards of your salesman. They also said we could cancel and go back to our other provider and I said they would have to cover all cost, fee activation etc, of course they refused. Unfortunately I did not get anything in writing I actually trusted them never again.
