- Report: #415654
Complaint Review: T-mobile - Cincinnati Ohio
-
Author Confirmed
Why?
T-mobile
P O Box 317197 El Paso Texas 88531 Cincinnati, 45255 Ohio, U.S.A.
Phone:
877-311-8853
Web:
N/A
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Business Rating:
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T-mobile claiming uncorrect reasons for not sending me my rebate cards Cincinnati Ohio
3 months ago, i bought new phones from T-Mobile along with renewing my contract for 2 years. the store representative along with the store product displays indicated that I was entitled for mail in rebate cards if I buy the phones in full price as displayed. I did that and the store employee gave me a form plus a sheet showing what i purchased and how much i paid for them. I filled the sheet comletely and correctly, I attached to it the SKU number as well as the sheet prepared by the T-mobile employee.
A month later, I got a latter saying that the sheet prepared and given to me by T-mobile does not match the product SKU provided. I also was give a telephone number to call. I called the number many times during the indicated business hours, but nobody answer the phone. Then, I called the regular customer service number appearing on my regular monthly bill and I told the representative about the case and about nobody is answering the phobe at the rebate center. She put me on hold for about 5 minutes and then she said I fixed your case, and they will send you your $80 rebate debit card. I said Thank you.
Today, on 1/24/09, I received another letter from their rebate center in El Paso, TX sayingthey refused to send me my rebate cards on the ground that I bought them from unqualified sellling point. This is rediculous. I bought them from their company store on Beechmont Ave in Cincinnati, Ohio. I have not seen more dishonest and crooked people and company in my life before. These peoples are crooks, unfriendly, comminting daily fraud and somebody should put an end them.
Gmc
cincinnati, Ohio
U.S.A.
A month later, I got a latter saying that the sheet prepared and given to me by T-mobile does not match the product SKU provided. I also was give a telephone number to call. I called the number many times during the indicated business hours, but nobody answer the phone. Then, I called the regular customer service number appearing on my regular monthly bill and I told the representative about the case and about nobody is answering the phobe at the rebate center. She put me on hold for about 5 minutes and then she said I fixed your case, and they will send you your $80 rebate debit card. I said Thank you.
Today, on 1/24/09, I received another letter from their rebate center in El Paso, TX sayingthey refused to send me my rebate cards on the ground that I bought them from unqualified sellling point. This is rediculous. I bought them from their company store on Beechmont Ave in Cincinnati, Ohio. I have not seen more dishonest and crooked people and company in my life before. These peoples are crooks, unfriendly, comminting daily fraud and somebody should put an end them.
Gmc
cincinnati, Ohio
U.S.A.
