- Report: #827948
Complaint Review: T-Mobile - El Dorado Hills California
Reported By:
Kimmie -
Orlando, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
T-Mobile
P.O. Box 629025 El Dorado Hills, 95762 California, United States of America
Phone:
1-800-937-8997
Web:
www.tmobile.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
T-Mobile I have experienced unexplained charges from the company, and unethical treatment by representatives. El Dorado Hills, California
After many years of dealing with odd charges(some reversed, some not) I finally cancelled my service in September of 2011(contract was up August 12, 2011) Breathe easy right? Not so much, today January 24, 2012 I receive a letter with charges of $15 for phone service which is odd as not only is this a small amount compared to the $200 I was paying per month, but also because I was on the Flex-pay(must prepay every month for service) so I decide to call.
I then find out I have been turned over to a collections company via the automated system which so abruptly disconnects me when attempting to be transferred to a representative. Next, I call from my fiance's phone to see if I can get some answers from an unrecognized number(I ported my number to the new cell company, so it remains in their records attached to my account), although I do manage to get through to billing, upon questioning her regarding the $15 charge and requesting the name and number of the collection agency I was supposedly forwarded to, she immediately disconnected me... From this treatment I am reminded of the many reasons I am glad to not be using T-Mobile. I will continue my attempts to call in the hopes I can speak with a manager.
I then find out I have been turned over to a collections company via the automated system which so abruptly disconnects me when attempting to be transferred to a representative. Next, I call from my fiance's phone to see if I can get some answers from an unrecognized number(I ported my number to the new cell company, so it remains in their records attached to my account), although I do manage to get through to billing, upon questioning her regarding the $15 charge and requesting the name and number of the collection agency I was supposedly forwarded to, she immediately disconnected me... From this treatment I am reminded of the many reasons I am glad to not be using T-Mobile. I will continue my attempts to call in the hopes I can speak with a manager.
