Complaint Review: T-mobile - El Paso Texas

I have been using cell service since 1994 and have also never had a problem until this incident, so what? That isn't relevant and neither is the fact that you have used cell service for 13 years. What does that prove about my case? Nothing. You are using faulty logic. In any event, this problem has been solved. As I stated above TMobile FINALLY saw the error of their ways and my bill was adjusted. As I also stated before, the change in minutes was verbal, over the phone, not in person or in writing. You mention TMobile never had a plan for 1500 minutes? You are incorrect. Also, when I was offered the increase in minutes, etc, to stay with TMobile I was told they were making that offer to me because I had been a good customer for many years. This leads one to believe that maybe it wasn't a "plan" available to new customers. Steve, I don't know what your purpose is here. You seem to have nothing new to add to this thread. The problem was finally solved to my satisfaction. Thank you for your interest and concern. S. in Texas

First of all, I did not isult you or call any names. Second, I do not troll these posts to insult people. You stated that you were on the 1500 minute plan in your first post. Well, T-Mobile has never offered a 1500 minute plan. So, in fact, you did not know what plan you were on. Also, the billing month does not start when you sign up. It starts on a fixed billing date with the first month pro-rated. You need to know what your billing date is in order to accurately figure your minute usage, as well as knowing what plan you are on as 500 minutes at the overage rate of approx..45/min is a big bill. That is what it looks like here. These were all assumptions based on your post. And, if I am the idiot why have I NEVER had any billing issue like you have in the 13 years I have been using multiple cell phones from multiple carriers. Think about it!

Steve, you are 100% incorrect. I did attempt to handle this situation through phone calls several times before trying email and snail mail as well. I DID know what plan I was on and was UPGRADED to more minutes on the phone - it was VERBAL at that time. Please read slowly and for comprehension. I was quite civil in all interaction with TMobile, as I always am. I guess you also did not notice that ONE of the customer service people who wrote me back confirmed that I had 1000 anytime minutes. Your "consumer comment" is just a slam at me with no basis for your insults. UPDATE - Local manager 'Steve' (not the idiot above who trolls these complaints to insult people) fixed the WHOLE problem even though I kept getting responses like the ones you see above in my complaint. My bill was corrected. I leave this complaint up because if I had not been persistant over a period of time and had not gotten Steve involved, TMobile would have charged me hundreds of dollars beyond what I actually owed them.

I have had numerous accounts with T-Mobile over the past 5 years and even though the actual phone service/coverage is lacking, I have found T-Mobile customer service to be among the best. Suggestion for "S" in El Paso, if you really want bad cust service, go to ATT/Cingular. I have used every major carrier out there as I was on the road running all 48 states running a trucking business. I have had 2-3 accounts/phones side by side in the truck. I know for a fact that T-Mobile will handle any problem fairly if you speak to them in a civilized manner. Why would you send emails? Was this problem not important enough to you to immediately get a supervisor on the phone? This is just another case of someone wanting a real cheap plan and not reading and understanding the contract that was signed. You didn't even know what plan you were on when you made the complaint! Think about it!

I have had numerous accounts with T-Mobile over the past 5 years and even though the actual phone service/coverage is lacking, I have found T-Mobile customer service to be among the best. Suggestion for "S" in El Paso, if you really want bad cust service, go to ATT/Cingular. I have used every major carrier out there as I was on the road running all 48 states running a trucking business. I have had 2-3 accounts/phones side by side in the truck. I know for a fact that T-Mobile will handle any problem fairly if you speak to them in a civilized manner. Why would you send emails? Was this problem not important enough to you to immediately get a supervisor on the phone? This is just another case of someone wanting a real cheap plan and not reading and understanding the contract that was signed. You didn't even know what plan you were on when you made the complaint! Think about it!

I have had numerous accounts with T-Mobile over the past 5 years and even though the actual phone service/coverage is lacking, I have found T-Mobile customer service to be among the best. Suggestion for "S" in El Paso, if you really want bad cust service, go to ATT/Cingular. I have used every major carrier out there as I was on the road running all 48 states running a trucking business. I have had 2-3 accounts/phones side by side in the truck. I know for a fact that T-Mobile will handle any problem fairly if you speak to them in a civilized manner. Why would you send emails? Was this problem not important enough to you to immediately get a supervisor on the phone? This is just another case of someone wanting a real cheap plan and not reading and understanding the contract that was signed. You didn't even know what plan you were on when you made the complaint! Think about it!

I have had numerous accounts with T-Mobile over the past 5 years and even though the actual phone service/coverage is lacking, I have found T-Mobile customer service to be among the best. Suggestion for "S" in El Paso, if you really want bad cust service, go to ATT/Cingular. I have used every major carrier out there as I was on the road running all 48 states running a trucking business. I have had 2-3 accounts/phones side by side in the truck. I know for a fact that T-Mobile will handle any problem fairly if you speak to them in a civilized manner. Why would you send emails? Was this problem not important enough to you to immediately get a supervisor on the phone? This is just another case of someone wanting a real cheap plan and not reading and understanding the contract that was signed. You didn't even know what plan you were on when you made the complaint! Think about it!

I have been a customer of T-Mobile since the days of Omnipoint. At times, I have changed my plan, either decreasing or increasing my minutes, and have moved twice in the past three years. At every opportunity, I have always written the time, customer service rep's name, date, and action taken, then saved it on my computer is a "Cell Phone" file. There have been times that the company was mistaken, and there have been times that I was wrong. With a clear thread of communication, I have had all issues resolved quickly and pleasantly. Any company that has thousands of customers will make mistakes. How we handle them says as much about our behavior as how they respond to their mistakes.

First of all, I will not chastize you for going back to them after the first time they screwed you over. However, I have this to share. I had a major problem with T-Mobile and those emails are exactly the same that I received on another issue. They are far and above the worst Mobile Phone Company in the nation. It took me two years to resolve an issue with them. I suggest that you file a complaint with the Public Utility Commission in Texas, and then to the Better Business Bureau. I had to do this and finally they started actually talking to me. I'm sorry you had to go through this...

The local guy, Steve keeps telling me he will work this out, but the national office keeps sending me email like this - Dear S, Thank you for taking the time to contact T-Mobile again concerning your rate plan change claim. Unfortunately we are sticking by the information we have given you on past emails. We no longer may assist you concerning this issue. We would be happy to answer any questions or concerns relating to other issues. We apologize for any inconvenience and appreciate your understanding. If you have any further comments, questions, or concerns feel free to contact us at anytime. Thank you for choosing T-Mobile. Sincerely, Stewart Customer Care Specialist T-Mobile USA .................................... "We may no longer help you...." !? Basically, that means "shut up and go away."