Jacob
USA#2Consumer Comment
Sat, February 12, 2011
I was with T-Mobile back when they were VoiceStream, and back when they had one-year contracts. I signed up for a one-year contract, and in the middle of my contract, they decided to simply extend it for another year without my consent. Thus, when I tried to cancel it after the year was up, they tried to charge me a bogus ETF.
They were extraordinarily rude to me as well, but after I filed a lawsuit against them, they finally admitted the error and refunded the money.
There is no "best cellular carrier" in the US, because they are all bad, but T-Mobile is easily the worst carrier.