- Report: #206763
Complaint Review: T-Mobile - Internet
-
Author Confirmed
Why?
T-Mobile
t-mobile.com Internet, U.S.A.
Phone:
800-866-2453
Web:
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T-Mobile failed to follow UPS policy to file damage claim when received damaged return phone Ripoff Internet
I upgraded mine and my mom's phones and we were delighted. But after a week we just wanted to send them back. I wanted to switch to a different carrier and she wanted to swnted to switch to a different carrier.
We mailed our phones back to T-Mobile since we were in our 14-day extension grace period. A few days later i received the package back containing my phone but not my mom's.
I called and asked T-Mobile about it and they said that the phone was damaged but i could not see any physical dmage done to the phone. Then I saw that the external LCD screen was cracked and bleeding.
I called T-Mobile and asked them how it got damaged and they suggested that it was probably UPS's fault so they filed a general complaint but that wasn't going to get me a settlement to pay for the phone because they had said that they wouldn't waive the charge of 127.99!!!
I called UPS to file and actual damage claim. Once I had done that I called T-Mobile to fill them in on the details of the claim and they filed a handset research form. After weeks of research (I've been at this for about a month) they said that they couldn't do anything and that even though the person who received the damaged packege was to file a claim they could not be held responsible and I would have to pay for the phone.
Bronwyn
Reading, Pennsylvania
U.S.A.
We mailed our phones back to T-Mobile since we were in our 14-day extension grace period. A few days later i received the package back containing my phone but not my mom's.
I called and asked T-Mobile about it and they said that the phone was damaged but i could not see any physical dmage done to the phone. Then I saw that the external LCD screen was cracked and bleeding.
I called T-Mobile and asked them how it got damaged and they suggested that it was probably UPS's fault so they filed a general complaint but that wasn't going to get me a settlement to pay for the phone because they had said that they wouldn't waive the charge of 127.99!!!
I called UPS to file and actual damage claim. Once I had done that I called T-Mobile to fill them in on the details of the claim and they filed a handset research form. After weeks of research (I've been at this for about a month) they said that they couldn't do anything and that even though the person who received the damaged packege was to file a claim they could not be held responsible and I would have to pay for the phone.
Bronwyn
Reading, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Cherie
Theodore,Alabama,
U.S.A.
TMobile lost my phone and charged me
#2Consumer Comment
Mon, January 01, 2007
Im filing my own report so all the info will be there-but to make a long story short...they charged me for a phone they had already, then it cut off my service because it was a $300 phone. Its since gone to collections. You can even fax over tracking number info, copies of delivery confirmation, a picture of the ACCEPTING the box, they dont care.
